Checking-in at true Sheffield
Check-in day is fast approaching and the team can't wait to welcome you at true Sheffield! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!
Check in time is from 1pm on the day your contract starts, as per your contractual terms. Our team is available 24/7 so don’t worry If you will be arriving late!
How to contact us
Team members are available 24 hours a day.
If a member of the team isn't around when you need them, please email:​ sheffieldteam@truestudent.com
General Manager
I am the General Manager here at true Sheffield. I'm here to ensure smooth day-to-day operations and to make sure the rest of my team are best able to help give you guys the best service possible. I'm committed to helping to make this your best year yet. I'm also a Mental Health First Aider, First Aider and a Fire Marshal.
Assistant General Manager
I am the Assistant Manager of true Sheffield. I work alongside Jake to help bring the best out of the building. Think of me as the cement between the bricks helping make true Sheffield the best place for you to live. I work with the team to ensure a best experience, including health & safety, customer service and putting together our world class events.
By this stage you should have already signed your contract and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in. You will not be able to check in until your Guarantor is confirmed and your advance rent payment has been made.
Check-in day can be busy for everyone! To allow us to better prepare and ensure a smooth check in experience, it is important for us to know when you are planning to arrive. If you have not already done so, let us know here. You don’t need to let us know If you are running a few hours late, these things can happen!
Download true student+ here (iOS).
The essential true student+ app will be your go-to for anything true-related. You can log into your true student account, report maintenance, sign-up to trueLife events, meet and chat with your neighbours, and more…
If you already have your student ID, upload it in advance on the true student+ app or via your online true student account. Don’t worry If you have not received your student ID by the time you come to check in, this can be uploaded within 5 days of check in.
It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.
The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Howden's, the No.1 student insurance provider. PLUS, when you register and confirm your cover, you’ll automatically be entered into a prize draw to win a £100 food shopping voucher – perfect for stocking up your fridge when you arrive!
It is important you review the policy certificate, key facts and confirm your cover here.
You can check in from 1pm on the day your contact starts, as per your contractual terms. Unfortunately, we are unable to accommodate any early arrivals on this day.
From Saturday 20th September, you can check in from 10am.
A team member will be available 24-hours per day. If a team
member isn’t available at the welcome desk when you visit, just call the number
at the desk and someone will assist you.
Please note, we are unfortunately unable to accept parcels ahead of your contract start date. The building is a new opening in September and our team are not fully available on-site 24/7 ahead of check-in day. We cannot guarantee your delivery will be accepted nor stored safely if it is sent to the accommodation in advance of contract start date.
Our
onsite team will be on hand to ensure you get to where you need to go after you
check in, but we suggest reviewing the accommodation floor plans in advance of
check in. To view our floorplans, click here.
ALL students are provided with a brand new mattress protector in their room.
If you have a shared apartment kitchen, to get you and your flatmates started and to help establish positive kitchen hygiene practices, each shared kitchen is provided with the below items:
true Sheffield
12 Tenter Street
Sheffield
S1 4XF
External Facade Works
These primarily relate to the final facade works which are purely aesthetics. All fire protection and stopping is fully complete throughout the building and independently certified for safe occupation by Building control. The completion of these works is done using a series of mast climbers which will be in operation during the hours of 8am to 6pm Monday to Friday, with Sat 9 to 1pm. These mast climbers will be in operation in the upper floors (above level 10) and, whilst they may pass windows, will not stop at occupied floors. The mast climbers will progressively be removed as the works are completed. All works expected to end by October 2025.
Access to floors 11 and above including the Sky lounge and terrace will be open from 1st Nov 2025.
Temporary protective fencing is in place with clearly designated access into the building and for all fire exits for safe egress and escape if required.
A limited number of workers will be using the lift within the main building for access to the restricted higher floors supervised by on site management. There are two other lifts available for resident use only.
Highway works
New kerbs and footpaths works are being completed on behalf of the local authority directly outside of the building. These works may continue until Jan 2026, but will not prevent safe access into and out of the building.
Adjacent construction works
Next door to the building there are separate building works. These involve partial restrictions to the bottom of Hollis Croft Road and pavement. We have no control over these works.
Please note there is strictly no parking on site, permit parking or loading bays are available near site for drop off. There are also a number of convenient local car parks available with the closest to site:
For arrivals weekend, we will have our team available to welcome you and support you with luggage.
Our team will support you wherever possible, however true student are not responsible for paying council tax. This is the sole responsibility of the tenant. At the start of the academic year we are obligated to confirm occupancy details with the council as such they will letter you directly with any council tax queries. It is important that you respond to any communications received from the council within a timely manner to update your details and prevent any escalation.
As a full time student, you should apply for student council tax exemption. This should prevent inaccurate billing. It is important that you upload proof of your student status via the true student app within 5 days of your contract starting (or as soon as it is received), to allow us to support you where possible.
To count as a full-time student, your course must:
If you study for a qualification up to A level and you’re under 20, your course must:
Find
out more about council tax here.
If you have any queries about Council Tax or you receive a council tax bill you believe is incorrect, it is important that you discuss this with the relevant local authority at the very earliest opportunity.
Where TVs are provided in communal spaces, they already have a TV licence. If there is a TV installed in your room, you will need to buy a TV Licence yourself. This is also the case if there is a TV in your shared kitchen, in which case you and your flatmates will need to arrange this. You require a TV Licence if you:
This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. If you’re planning to use a phone, tablet or a laptop to watch TV, you are a UK citizen and your parents have a licence at home, you do not need to buy an additional TV Licence.
You can buy a TV Licence at the Post Office, or online at www.tvlicensing.co.uk.
It is important to read and understand the contents of the true student House Rules. As a tenant living at true, the house rules form part of your contractual obligations, so it is important they are adhered to at all times. You can review the house rules here. The onsite team will be happy to answer any questions you may have. Further important information can be found in the home from home section within our student handbook – you can check it out here.
Yes, of course. true is your home and your guests are welcome to visit you. For
health and safety reasons, visitors need to sign/out at the welcome desk. We
ask that any guests that you bring to the accommodation respect both the
property and the true community whilst they are visiting, as you are responsible
for the behaviour of any guests you bring to true. Guests are only permitted in
communal spaces when accompanied by yourself. Guests are not permitted to use
the Gym at any time.
Yes of course. true is your home, so you can have guests staying over from time to time, but we do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. We ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer-term requests, please discuss this with the accommodation's General Manager.
If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections. We ask that you respect your fellow residents and remind you that you are responsible for the behaviour of any guests you bring to true. Visitors are only permitted in communal spaces when accompanied by yourself. Visitors are not permitted to use the Gym at any time.
Before using the gym, you will be required to complete a PAR Q form. Forms are available from the welcome desk once you have checked-in. Upon completion of the form and a gym induction being undertaken, we will add gym access to your room key.
Wellbeing lies at the heart of what we do and with this in mind, our team are trained to offer advice that helps our guests to overcome a range of issues. We have team members specifically trained on Mental Health First Aid, however if you are struggling with your mental health, we would encourage you to discuss any concern with your University who will have a range of mental health support available to you.
We host a variety of weekly trueLife events that are centred around community, health and wellbeing. Guests can join weekly fitness classes, cooking classes, away days and much, much more. Our tailored events help our guests to settle into their new living environment and meet new friends.
In addition, once you have confirmed your Endsleigh Insurance cover, you have access to mental health and wellbeing support via 24/7 access to counsellors, 365 days a year. You can also speak with legal and financial advisors for practical information.
We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!
We provide free contents cover
It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.
The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Howden's, the No.1 student insurance provider. PLUS, when you register and confirm your cover, you’ll automatically be entered into a prize draw to win a £100 food shopping voucher – perfect for stocking up your fridge when you arrive!
It is important you review the policy certificate, key facts and confirm your cover here.