What is the true Booking Guarantee?

Please find full details of the true Booking Guarantee here, along with Terms and Conditions.

Can I cancel my booking for free?

You can cancel for free if…

  • You fail to get the results to attend the university you selected
  • Your VISA is declined
  • You choose to move to another university in a city where we are yet to have true Student accommodation

 T&Cs Apply

  1. There is a 14 day cooling off period once the Tenancy Agreement has been signed, after which the Tenancy Agreement is legally binding.
  2. In some cases, we will cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.
  3. The cancellation period is extended for tenants booking at true Swansea, as we will allow cancellations until our show flat is ready to view during January 2021. Cancelations must be made by 31st January 2021.
  4. The true guarantee only covers your booking prior to check-in, once you have moved into a true accommodation - you are no longer able to cancel your booking for the reasons stated above.

Can I get someone to take over my Tenancy?

If you want to be released from your tenancy agreement, licence agreement, or SAT (Scotland) and you do not meet the requirements of a tenancy release, it is your responsibility to find a replacement tenant. The replacement tenant must agree to the existing rent and term conditions of the existing tenant.

If you find a replacement, you will be released from your tenancy from the start date of the new tenancy, however you may be charged to the Friday nearest to this date. You will be responsible for paying a £100 administration fee, paid directly to true.  This fee covers the deep cleaning of the room in the period between you and your replacement, as well as the administration relating to issuing a new contract.

A tenancy takeover will be deemed complete to the point where a replacement is found when the following criteria are met:

  • The new tenant has paid  any current due rental charge, and this has been confirmed as received by true
  • The new tenant has signed their AST or Licence Agreement
  • The new tenant has confirmed receipt of keys
  • The new Tenant has moved into the building and completed an inventory form. true will not refund any advanced rent payment until all the above criteria are met.

This policy will be reviewed regularly as the situation surrounding Covid-19 develops. true reserve the right to change the terms and conditions of this cancellation policy at any time.

Can’t find what you’re looking for?

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