Martyn
General Manager
My team and I are here for you 24 hours a day! I am mental health first aid trained, first aid trained and Fire Marshall trained too. So, you are in safe hands at true Salford.
Salford Check-In Information
WELCOME
Checking-in at true Salford
Check-in day is fast approaching and the team can't wait to welcome you at true Salford! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!
Check in time is from 10am on the day your contract starts. Our team is available 24/7 so don’t worry If you will be arriving late!
Let us know your arrival plans...
We are very busy preparing for your arrival. To give us an idea of when we can expect you and how busy we will be over the check-in period we ask you to confirm your arrival details...
How to contact us
Team members are available onsite 24 hours a day.
If a member of the team true isn't around when you need them, just call us on 0161 359 5775 (option 2) or for any general enquiries please email:​ salfordteam@truestudent.com
Meet the team
Tom
Assistant Manager
Whatever you need I’m always here to help! I’m first aid trained, mental health trained and I’m also a fire marshall.
Jordan
Team Leader
I’m Jordan, the team leader for true Salford. Part time DJ and working towards a personal trainer qualification, I studied nutrition at Sheffield Uni – so I’ll be here to keep you healthy whilst at true!
Leslie
Guest Experience Assistant
Hi, I’m Leslie, I can speak three languages (English, Cantonese and Mandarin). I’ve worked in Switzerland, Hong Kong, USA, China – and now Salford! I'll be here to show you some culture at our events and have the best year!
Sam
Maintenance Operative
I’m Sam, and I work in maintenance for true Salford. My job is to ensure that the building and the rooms are repaired should anything break or need adjustment. You will see me all around the building, so if you need anything, give me a shout!
Marina
Housekeeper
My name is Marina, a Spanish native in Manchester. I’m currently working for true student, where I keep the whole building sparkling clean. So, say hi when you see me around the different areas! I have first aid mental health training, and I have extensive experience of working for universities.
Kile
Night Concierge
Hey, I’m Kile, I’m the newest addition to the team and you will see me around on the night shift. My role is to keep the students and buildings safe and secure during the night. If there is anything you need, please come and let us know and we will be happy to assist - no matter what time it is.
Muhammad
Night Concierge
Hello, I am Muhammad! I’ve been working for true for over a year, and my main priority is to ensure safety for the building and our students.
FAQ
Pre-arival requirements: What do I need to do before I arrive?
Complete onboarding
By this stage you should have already signed your contract and and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in.
Download our true student+ app!
Download true student+ here.
The essential true student+ app will be your go-to for anything true-related. You can meet and chat with your neighbours, quickly sort out maintenance, sign-up to trueLife events, (the list goes on).
Confirm your contents cover
It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.
The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.
Confirm your cover here
FAQ
Helpful arrival information
What time can I check in?
You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.
How do I find the welcome hub for Salford One and Salford Two?
Our main welcome hub is located as soon as you walk into the main building of Salford One.
For check-in, we have a dedicated check-in team in both Salford One and Salford Two. Depending on which accommodation you have booked, enter via the main entrance for that building, and a member of the team will direct you from there!
Is there car parking at true Salford?
We have limited car parking spaces at both Salford One and Salford Two. The parking bays on both sites are strictly for those who have reserved them in advance for the academic year. Please avoid using these bays when you arrive.
If you are arriving by car, we have a small area outside both Salford One and Salford Two which can be used to drop items off kerbside, and then to be moved ready for the next car to pull in. We will have team members coordinating on the day.
Street parking is available on King William Street, where you can park for free for two hours - however, parking space is limited, so you may wish to make alternative arrangements in advance. Please be mindful that council parking attendants may be operating in this area, so ensure that you adhere to any signage. Parking on a double yellow line may result in a parking fine, which we cannot accept any liability for.
We also have cycle storage catering for up to 160 bikes and many local bus stops, plus a tram stop right behind our building!
What do I need to check-in?
It is useful to have a note of your unique booking reference however, this is not essential. All you need is your Photo ID (e.g. passport or driving license) and proof of student status (e.g. your student card or university email). If you have not received your student card by the time you come to check in, this must be presented to us within 5 days.
What is true Salford's address?
Please note, the address for Salford One and Salford Two is the same - please see below.
true Manchester, Salford
2 King William Street
Salford
M50 3BG
what3words /// method.dent.drain
Move-In Essentials
We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!
We provide free contents cover
It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.
The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.