Leicester Check-In Information

By this stage you should have already signed your contract and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in. You will not be able to check in until your Guarantor is confirmed and your advance rent payment has been made.

Check-in day can get busy for everyone, so knowing when you're planning to arrive helps us prepare and make sure your check-in is as smooth as possible. Once you've received your true student+ app access details, just follow the steps to log your arrival date and time - it only takes a minute.

Running a few hours late? No need to let us know - these things happen!

We've been working behind the scenes to make your life at true even better. Keep an eye on your inbox - we'll be sharing details soon about our new true student app, your one place for everything from booking your arrival slot to browsing and reserving events, and connecting with the true community. 

Watch this space!

If you already have your student ID, upload it in advance on the true student+ app. Don’t worry If you have not received your student ID by the time you come to check in, this can be uploaded within 5 days of check in.

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Howden's, the No.1 student insurance provider. 

It is important you review the policy certificate, key facts and confirm your cover here.

You can check in from 10am on the day that your contract starts, your room is guaranteed to be ready as per your contractual terms at 1PM. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.  

Don't forget to let us know when you plan on arriving via the true student + app!

Our onsite team will be on hand to ensure you get to where you need to go after you check in, but we suggest reviewing the accommodation floor plans in advance of check in. To view our floorplans, click here.

A team member will be available 24-hours per day. If a team member isn’t available at the welcome desk when you visit, just call the number at the desk and someone will assist you.

ALL students are provided with a brand new mattress protector in their room.

If you have a shared apartment kitchen, to get you and your flatmates started and to help establish positive kitchen hygiene practices, each shared kitchen is provided with the below items:

• A per person starter set – dinner plate, side plates, bowls, knives, forks, spoons, teaspoons, mugs, glasses
• 4 Piece Nylon Set - Slotted Spoon, Slotted Turner, Soup Ladle, Whisk
• Plastic Chopping Board, Clear (30/20cm)
• Induction Frying Pan (20cm) & Induction Saucepan (18cm)
• Kettle & toaster
• Mop & bucket
• Dustpan & brush

Depending on your booking type, you may receive a bedroom welcome pack. Please ask a member of our team for the full details of your booking type.

true Leicester
3 Humberstone Road
Leicester
LE5 3AS

If you are arriving by car, there is a small drop off area at the front of the accommodation that can be used to drop items off/unload kerbside only. The closest car park to the accommodation is NCP Lee Circle Car Park (LE1 3RE), and there is on-road parking situated on Wimbledon Street (LE5 0AR), parking charges apply. There is no charge for parking in pay and display bays on-street between 6PM and 7.30AM.

We will have team members available on the day to support or help with directions. 

Please note, we are unfortunately unable to accept parcels ahead of your contract start date. The building is a new opening in September and our team are not fully available on-site 24/7 ahead of check-in day. We cannot guarantee your delivery will be accepted nor stored safely if it is sent to the accommodation in advance of contract start date.

Our team will support you wherever possible, however true student are not responsible for paying council tax. This is the sole responsibility of the tenant. At the start of the academic year we are obligated to confirm occupancy details with the council as such they will letter you directly with any council tax queries. It is important that you respond to any communications received from the council within a timely manner to update your details and prevent any escalation. 

As a full time student, you should apply for student council tax exemption. This should prevent inaccurate billing. It is important that you upload proof of your student status via the true student app within 5 days of your contract starting (or as soon as it is received), to allow us to support you where possible. 

To count as a full-time student, your course must:

• Last at least 1 year
• Involve at least 21 hours of study per week
  

If you study for a qualification up to A level and you’re under 20, your course must:

• Last at least 3 months
• Involve at least 12 hours study per week

Find out more about council tax here.

If you have any queries about Council Tax or you receive a council tax bill you believe is incorrect, it is important that you discuss this with the relevant local authority at the very earliest opportunity.

Where TVs are provided in communal spaces, they already have a TV licence. If there is a TV installed in your room, you will need to buy a TV Licence yourself. You require a TV Licence if you:

• Watch or record live programmes as they’re being shown on TV, on any channel. 
• Watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now TV, Sky Go, etc.).
• You do not need a TV license to stream on demand programmes, unless they are on BBC iPlayer.
  

This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. If you’re planning to use a phone, tablet or a laptop to watch TV, you are a UK citizen and your parents have a licence at home, you do not need to buy an additional TV Licence.

You can buy a TV Licence at the Post Office, or online at www.tvlicensing.co.uk.

It is important to read and understand the contents of the true student House Rules. As a tenant living at true, the house rules form part of your contractual obligations, so it is important they are adhered to at all times. You can review the house rules here. The onsite team will be happy to answer any questions you may have. Further important information can be found in the home from home section within our student handbook – you can check it out here.

Yes, of course. true is your home and your guests are welcome to visit you. For health and safety reasons, visitors need to sign/out at the welcome desk. We ask that any guests that you bring to the accommodation respect both the property and the true community whilst they are visiting, as you are responsible for the behaviour of any guests you bring to true. Guests are only permitted in communal spaces when accompanied by yourself. Guests are not permitted to use the Gym at any time.

Yes of course. true is your home, so you can have guests staying over from time to time, but we do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. We ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer-term requests, please discuss this with the accommodation's General Manager.

If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections. We ask that you respect your fellow residents and remind you that you are responsible for the behaviour of any guests you bring to true. Visitors are only permitted in communal spaces when accompanied by yourself. Visitors are not permitted to use the Gym at any time.

Before using the gym, you will be required to complete a PAR Q form. Forms are available from the welcome desk once you have checked-in. Upon completion of the form and a gym induction being undertaken, we will add gym access to your room key. 

Wellbeing lies at the heart of what we do and with this in mind, our team are trained to offer advice that helps our guests to overcome a range of issues. We have team members specifically trained on Mental Health First Aid, however if you are struggling with your mental health, we would encourage you to discuss any concern with your University who will have a range of mental health support available to you.

We host a variety of weekly trueLife events that are centred around community, health and wellbeing. Guests can join weekly fitness classes, cooking classes, away days and much, much more. Our tailored events help our guests to settle into their new living environment and meet new friends.

In addition, once you have confirmed your Endsleigh Insurance cover, you have access to mental health and wellbeing support via 24/7 access to counsellors, 365 days a year. You can also speak with legal and financial advisors for practical information.