Sid
General Manager
Birmingham Check-In Information
WELCOME
Checking-in at true Birmingham
Check-in day is fast approaching and the team can't wait to welcome you at true Birmingham! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!
Check in time is from 10am on the day your contract starts. Our team is available 24/7 so don’t worry If you will be arriving late!
Let us know your arrival plans...
We are very busy preparing for your arrival. To give us an idea of when we can expect you and how busy we will be over the check-in period we ask you to confirm your arrival details...
How to contact us
Team members are available onsite 24 hours a day.
If a member of the team true isn't around when you need them, just call us on 0121 289 3056​ (option 2) or for any general enquiries please email:​ birminghamteam@truestudent.com
Meet the team...
Andreea
Assistant Manager
David
Maintenance Operative
Susan
Receptionist
Alex
Guest Experience Assistant
Yveline
Guest Experience Assistant
Louise
Housekeeper
Mohima
Housekeeper
Isaar
Night Concierge
Hok
Night concierge
Mohammed
Night Concierge
FAQ
Pre-arival requirements: What do I need to do before I arrive?
Complete onboarding
By this stage you should have already signed your contract and and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in.
Download our true student+ app!
Download true student+ here.
The essential true student+ app will be your go-to for anything true-related. You can meet and chat with your neighbours, quickly sort out maintenance, sign-up to trueLife events, (the list goes on).
Confirm your contents cover
It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.
The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.
Confirm your cover here
FAQ
Helpful Arrival Information
What time can I check in?
You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.
What do I need to check-in?
It is useful to have a note of your unique booking reference however, this is not essential. All you need is your Photo ID (e.g. passport or driving license) and proof of student status (e.g. your student card or university email). If you have not received your student card by the time you come to check in, this must be presented to us within 5 days.
Where should I go when I arrive?
Arrive at true and enter the accommodation through the main entrance door, to the welcome hub. On arrival you will be met by our friendly team who will be on hand to check you in, provide you with your room key, show you around and take you to your room!
How do I get to true Birmingham
We are situated between Chinatown and Birmingham's rag/fresh food market. We do have a small parking area (4 parking spaces), however you will need to come to the welcome hub and inform us how long you will be parking so we can make sure everyone is catered for. The parking and the cycle storage is secured, and we have 24h CCTV on every public area.
There are bus stations next to the building:
- 400m to Birmingham coach station (~ 10 mins)
- 400m to Bullring & Grand Central (~ 6 mins)
- 400m to New Street Station (~ 6 mins)
- 15km to Birmingham airport (~ 25 mins)
What is true Birmingham's address?
true Birmingham
45 Upper Dean Street
Birmingham
B5 4SJ
what3words /// speaks.remind.jams
Move-in essentials
We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!
We provide free contents cover
It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.
The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.