Swansea Check-In Information

I’m Lauren, Assistant Manager here at true! I’ve spent a number of years in management roles around the world undertaking a wide variety of jobs. I’ve spent a lot of time living away from home, friends and family and totally understand how nervous or lonely you may feel when you first arrive. If you need some words of wisdom, please come and talk to me.

Got a problem? It really takes a lot to phase me! Toilet blocked? Need to vent? Don’t understand your assignments? I’m your gal…!

I’m Natasha and I am the team leader here at true. I am bubbly, fun and friendly and make a point of going above and beyond for our guests. If you need help with ANYTHING, please give me a shout! I love connecting with people and you will often find me hosting true life events. In my spare time - I enjoy gaming, playing my guitar and I am currently planning for my wedding in November!

I’m Amber, Guest Experience Assistant. I am guest focused and more importantly – fun! I love getting to meet new people and can’t wait to meet you when you come to live with us at true. I work at true part-time, helping with the planning and delivery of our true life events programme but I am also a University student myself so I know just how tough student life can be at times so can help provide advice, support and a listening ear should you need it!

I’m Daisy, Guest Experience Assistant here at true Swansea. My key role is to ensure your time with us is comfortable and truly memorable. I assist in the planning and delivery of our market–leading true Life event programme and hope to meet you when I host some of the exciting events that we have planned for you! I look forward to seeing you at our welcome party.

Hi, I’m Aggie, one of the Housekeepers here at true Swansea! I have many years of experience in this role so can help you with your cleaning needs or questions! I enjoy drinking coffee (especially from Doza) and enjoy having the opportunity to engage with our guests as I go about my duties! When I’m not at work I enjoy nothing more than a good book or watching a film!

I am Angharad, a Housekeeper at true Swansea! I have a keen eye for detail and ensuring you have a clean living environment is of upmost importance to me! I make sure our communal areas are always clean, tidy and ready to use. You will see me buzzing about the accommodation blocks with my cleaning trolley but like a quick chat if I see you around the accommodation.

I’m Karl, Maintenance Operative! My specialty is carpentry but have a wealth of experience in general maintenance and I enjoy the variety of jobs that come up here at true. If something is a problem for you in your room, then it’s a problem for me too. No problem too big or too small, I’ll fix them all! Luckily I am a multi tasker and can usually respond quickly to any maintenance issues you may encounter.

I’m Bode. I am a bit of a night owl and part of the night concierge team at true Swansea! I am an original team member and have been working at true since we first opened our doors. I typically work from 8pm to 8am and am a friendly face around the accommodation in the evening! I am here to make sure the accommodation is kept safe and secure whilst you are asleep. I am passionate about cooking and have been known to whip up a storm and have even hosted cooking classes as part of our true Life events programme!

I’m Angharad (yes there’s two of us, traditional Welsh name…). I’m part of the night concierge team and have a wealth of experience in the student accommodation sector. I’ve done a variety of different jobs in student accommodations over the years so there’s not much that can get past me...! I am very approachable, so If you have trouble sleeping and want to take a break from your room, pop down and have a chat! We enjoy the company through the night!

I’m Rebecca, part of the Night Concierge team. I enjoy working at night and am very active when everyone else is usually asleep. It’s always amazes me just what kind of thing can happen in the still of the night. I have a hands-on approach which allows me to respond quickly to any issues that may arise as they unfold. I am a quick thinker, work on logic and I am always keen to be part of the resolution to any problem!