Swansea Check-In Information | true

WELCOME

Checking-in at true Swansea

Check-in day is fast approaching and the team can't wait to welcome you at true Swansea! We know moving away from home can be stressful, which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!

Let us know your arrival plans...

We are very busy preparing for your arrival. To give us an idea of when we can expect you and how busy we will be over the check-in period we ask you to confirm your arrival details...

How to contact us

Team members are available onsite 24 hours a day.

 

If a member of the team true isn't around when you need them, just call us on 0179 227 7442​ (option 2) or for any general enquiries please email:​ swanseateam@truestudent.com

Meet the team...

I’m Leah, General Manager here at true Swansea. I have a wealth of experience in both the hospitality and student accommodation sector and have a passion for guest service, experience and delivery. I motivate my team to achieve operational excellence each and every day. How you feel when you live with us is important to me, so I welcome any feedback you have to make your stay even better!

 

Your safety is paramount to us and to offer reassurance - I am First Aid, Mental Health First Aid and Fire Marshall trained. I also hold an IOSH Managing Safely qualification, so you are in great hands.

 

Myself and the team cannot wait to meet you, in the meantime - get to know more about my amazing team below…!

Team Swansea

Lauren

Assistant Manager

I’m Lauren, Assistant Manager here at true! I’ve spent a number of years in management roles around the world undertaking a wide variety of jobs. I’ve spent a lot of time living away from home, friends and family and totally understand how nervous or lonely you may feel when you first arrive. If you need some words of wisdom, please come and talk to me.

Got a problem? It really takes a lot to phase me! Toilet blocked? Need to vent? Don’t understand your assignments? I’m your gal…!

Natasha

true Team Leader

I’m Natasha and I am the team leader here at true. I am bubbly, fun and friendly and make a point of going above and beyond for our guests. If you need help with ANYTHING, please give me a shout! I love connecting with people and you will often find me hosting true life events. In my spare time - I enjoy gaming, playing my guitar and I am currently planning for my wedding in November!

Amber

Guest Experience Assistant

I’m Amber, Guest Experience Assistant. I am guest focused and more importantly – fun! I love getting to meet new people and can’t wait to meet you when you come to live with us at true. I work at true part-time, helping with the planning and delivery of our true life events programme but I am also a University student myself so I know just how tough student life can be at times so can help provide advice, support and a listening ear should you need it!

Daisy

Guest Experience Assistant

I’m Daisy, Guest Experience Assistant here at true Swansea. My key role is to ensure your time with us is comfortable and truly memorable. I assist in the planning and delivery of our market–leading true Life event programme and hope to meet you when I host some of the exciting events that we have planned for you! I look forward to seeing you at our welcome party.

Aggie

Housekeeper

Hi, I’m Aggie, one of the Housekeepers here at true Swansea! I have many years of experience in this role so can help you with your cleaning needs or questions! I enjoy drinking coffee (especially from Doza) and enjoy having the opportunity to engage with our guests as I go about my duties! When I’m not at work I enjoy nothing more than a good book or watching a film!

Angharad

Housekeeper

I am Angharad, a Housekeeper at true Swansea! I have a keen eye for detail and ensuring you have a clean living environment is of upmost importance to me! I make sure our communal areas are always clean, tidy and ready to use. You will see me buzzing about the accommodation blocks with my cleaning trolley but like a quick chat if I see you around the accommodation.

Karl

Maintenance Operative

I’m Karl, Maintenance Operative! My specialty is carpentry but have a wealth of experience in general maintenance and I enjoy the variety of jobs that come up here at true. If something is a problem for you in your room, then it’s a problem for me too. No problem too big or too small, I’ll fix them all! Luckily I am a multi tasker and can usually respond quickly to any maintenance issues you may encounter.

Bode

Night Concierge

I’m Bode. I am a bit of a night owl and part of the night concierge team at true Swansea! I am an original team member and have been working at true since we first opened our doors. I typically work from 8pm to 8am and am a friendly face around the accommodation in the evening! I am here to make sure the accommodation is kept safe and secure whilst you are asleep. I am passionate about cooking and have been known to whip up a storm and have even hosted cooking classes as part of our true Life events programme!

Angharad

Night Concierge

I’m Angharad (yes there’s two of us, traditional Welsh name…). I’m part of the night concierge team and have a wealth of experience in the student accommodation sector. I’ve done a variety of different jobs in student accommodations over the years so there’s not much that can get past me...! I am very approachable, so If you have trouble sleeping and want to take a break from your room, pop down and have a chat! We enjoy the company through the night!

Rebecca

Night Concierge

I’m Rebecca, part of the Night Concierge team. I enjoy working at night and am very active when everyone else is usually asleep. It’s always amazes me just what kind of thing can happen in the still of the night. I have a hands-on approach which allows me to respond quickly to any issues that may arise as they unfold. I am a quick thinker, work on logic and I am always keen to be part of the resolution to any problem!

FAQ

Pre-arival requirements: What do I need to do before I arrive?

Complete onboarding

By this stage you should have already signed your contract and and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in.

Download our true student+ app!

Download true student+ here.

 

The essential true student+ app will be your go-to for anything true-related. You can meet and chat with your neighbours, quickly sort out maintenance, sign-up to trueLife events, (the list goes on).

Confirm your contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

 

The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.


Confirm your cover here

FAQ

Helpful arrival information

What time can I check in?

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

Where should I go when I arrive?

Arrive at true and enter the accommodation through the main entrance door, to the welcome hub. On arrival you will be met by our friendly team who will be on hand to check you in, provide you with your room key, show you around and take you to your room!

What do I need to check-in?

It is useful to have a note of your unique booking reference however, this is not essential. All you need is your Photo ID (e.g. passport or driving license) and proof of student status (e.g. your student card or university email). If you have not received your student card by the time you come to check in, this must be presented to us within 5 days.

What is true Swansea's address?

true Swansea
50 Morfa Road
Swansea
SA1 2FD
what3words /// voices.racks.monkey

How do I get to true Swansea?

Driving?

We have car parking at true where you can unload all belongings when moving in, you will be allocated a 15-minute time slot in the car park. The nearest car park you will be able to move to is the High Street NCP - 47 Strand, Swansea SA1 1NS. 


Cycling?

We also have plenty of outdoor cycle storage, all you will need to bring is your own lock! 


Travelling by train? 

We are just a 12-minute walk away from Swansea Train Station. 


Travelling by bus? 

The address for Swansea Bus Station is Swansea, SA1 3QX, and we have a bus stop close by!


When you arrive at true, there will be a member of the team in the car park to guide you to the Welcome Hub. If you are walking to true, it is the first building on your right-hand side when coming through the gates!

Move-In Essentials

We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!

We provide free contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

 

The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.