Newcastle Check-In Information | true

WELCOME

Checking-in at true Newcastle

Check-in day is fast approaching and the team can't wait to welcome you at true Newcastle! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!

Check in time is from 10am on the day your contract starts. Our team is available 24/7 so don’t worry If you will be arriving late!

Let us know your arrival plans...

We are very busy preparing for your arrival. To give us an idea of when we can expect you and how busy we will be over the check-in period we ask you to confirm your arrival details...

How to contact us

Team members are available onsite 24 hours a day.

 

If a member of the team true isn't around when you need them, just call us on 0191 616 0102 (option 2) or for any general enquiries please email:​ newcastleoptoteam@truestudent.com

Meet the team

I am Sam, the General Manager of true Newcastle. You will always find me around the building where I'm happy to help with anything you might need or tell you everything we have to offer here at true! Our team at Newcastle is made up of some fantastic individuals who can't wait to have a great year with you...


  • Laura - Assistant manager
  • Bill - Maintenace Operative
  • Karen - housekeeper 
  • Robbie - Night Concierge
  • James - Night Concierge
  • Diane - Night Concierge
  • Rebbie - Night Concierge


Here at true Newcastle, we have a large range of training and knowledge to help us manage our building to the highest standards and ensure we are operating a safe and secure space for everyone. All of our team members are fully First Aid trained, Fully trained in Fire, Health and safety. We also have two trained Mental Health First Aiders to offer support wherever needed.  

FAQ

Pre-arival requirements: What do I need to do before I arrive?

Complete onboarding

By this stage you should have already signed your contract and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in.

Download our true student+ app!

Download true student+ here.

The essential true student+ app will be your go-to for anything true-related. You can meet and chat with your neighbours, quickly sort out maintenance, sign-up to trueLife events, (the list goes on).

Confirm your contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

 

The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.


Review the policy certificate, key facts and confirm your cover here.

FAQ

Helpful arrival information

What time can I check in?

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

Where should I go when I arrive?

Arrive at true and enter the accommodation through the main entrance door, to the welcome hub. On arrival you will be met by our friendly team who will be on hand to check you in, provide you with your room key, show you around and take you to your room!

What do I need to check-in?

It is useful to have a note of your unique booking reference however, this is not essential. All you need is your Photo ID (e.g. passport or driving license) and proof of student status, e.g. your student card or university email. If you have not received your student card by the time you come to check in, this must be presented to us, uploaded to the app, or uploaded to your online true student account within 5 days.

What is true Newcastle's address?

true Newcastle Opto
City Road
Newcastle upon Tyne 
NE1 2AQ
what3words /// barks.alien.hike

How do I get to true Newcastle?

We are a short walk from the city centre and the closest train station would be located at Newcastle Central Station. You can also book a taxi directly From Newcastle International Airport, as our welcome hub is located right on City Road with taxi access directly outside the building.

Move-in essentials

We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!

We provide free contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

 

The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.