Newcastle Check-In Information

By this stage you should have already signed your contract and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in. You will not be able to check in until your Guarantor is confirmed and your advance rent payment has been made.

Check-in day can be busy for everyone! To allow us to better prepare and ensure a smooth check in experience, it is important to know when you are planning to arrive. If you have not already done so, let us know here. You don’t need to let us know If you are running a few hours late, these things can happen!

Download true student+ here (iOS).

The essential true student+ app will be your go-to for anything true-related. You can log into your true student account, report maintenance, sign-up to trueLife events, meet and chat with your neighbours, and more…

If you already have your student ID, upload it in advance on the true student+ app or via your online true student account. Don’t worry If you have not received your student ID by the time you come to check in, this can be uploaded within 5 days of check in.

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.

It is important you review the policy certificate, key facts and confirm your cover here.

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

A team member will be available 24-hours per day. If a team member isn’t available at the welcome desk when you visit, just call the number at the desk and someone will assist you.

true Newcastle Opto
City Road
Newcastle upon Tyne 
NE1 2AQ
what3words /// barks.alien.hike

We are a short walk from the city centre and the closest train station would be located at Newcastle Central Station. You can also book a taxi directly From Newcastle International Airport, as our welcome hub is located right on City Road with taxi access directly outside the building. There is also on-street car parking available on City Road.

We have limited car parking spaces at true Newcastle available to be pre-booked for the academic year. Parking is strictly for those who have reserved and booked a space with us. Please avoid using car parking bays at any time during your stay. If you wish to book a car parking space (subject to availability), please contact our sales team.  

If you are arriving by car, we have a small area at the front of the accommodation on City Road which can be used to drop items off/unload kerbside only. On-street parking can be located nearby on Gibson Street (parking charges may apply).

ALL students are provided with a brand new mattress protector in their room.

If you have a shared apartment kitchen, to get you and your flatmates started and to help establish positive kitchen hygiene practices, each shared kitchen is provided with the below items:

• A per person starter set – dinner plate, side plates, bowls, knives, forks, spoons, teaspoons, mugs, glasses
• 4 Piece Nylon Set - Slotted Spoon, Slotted Turner, Soup Ladle, Whisk
• Plastic Chopping Board, Clear (30/20cm)
• Induction Frying Pan (20cm) & Induction Saucepan (18cm)
• Kettle & toaster
• Mop & bucket
• Dustpan & brush

Our onsite team will be on hand to ensure you get to where you need to go after you check in, but we suggest reviewing the accommodation floor plans in advance of check in. To view our floorplans, click here.

You can call the onsite team on 07903441266 or email newcastleoptoteam@truestudent.com.

true student are not responsible for paying council tax, this is the sole responsibility of the tenant. If you are a full time student, you can however apply for an exemption.

To count as a full-time student, your course must:

• Last at least 1 year
• Involve at least 21 hours of study per week
  

If you study for a qualification up to A level and you’re under 20, your course must:

• Last at least 3 months
• Involve at least 12 hours study per week

Find out more about council tax here.

If you have any queries about Council Tax or you receive a council tax bill you believe is incorrect, it is important that you discuss this with the relevant local authority at the very earliest opportunity.

Where TVs are provided in communal spaces, they already have a TV licence. If there is a TV installed in your room, you will need to buy a TV Licence yourself. This is also the case if there is a TV in your shared kitchen, in which case you and your flatmates will need to arrange this. You require a TV Licence if you:

• Watch or record live programmes as they’re being shown on TV, on any channel. 
• Watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now TV, Sky Go, etc.).
• You do not need a TV license to stream on demand programmes, unless they are on BBC iPlayer.
  

This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. If you’re planning to use a phone, tablet or a laptop to watch TV, you are a UK citizen and your parents have a licence at home, you do not need to buy an additional TV Licence.

You can buy a TV Licence at the Post Office, or online at www.tvlicensing.co.uk.

It is important to read and understand the contents of the true student House Rules. As a tenant living at true, the house rules form part of your contractual obligations, so it is important they are adhered to at all times. You can review the house rules here. The onsite team will be happy to answer any questions you may have. Further important information can be found in the home from home section within our student handbook – you can check it out here.

Yes, of course. true is your home and your guests are welcome to visit you. For health and safety reasons, visitors need to sign/out at the welcome desk. We ask that any guests that you bring to the accommodation respect both the property and the true community whilst they are visiting, as you are responsible for the behaviour of any guests you bring to true. Guests are only permitted in communal spaces when accompanied by yourself. Guests are not permitted to use the Gym at any time.

Overnight guests are welcome from time to time and are permitted to stay no longer than 2 consecutive nights per week. If you are living in an apartment, please first consult with your flat mates to ensure they have no objections. If you have any longer-term requests, please discuss this with the accommodation's General Manager. Your guests are required to sign in/out at the welcome desk. You are responsible for the behaviour of any guests you bring to true and are only permitted in communal spaces when accompanied by yourself. Guests are not permitted to use the Gym at any time.

Before using the gym, you will be required to complete a PAR Q form. Forms are available from the welcome desk once you have checked-in.

Wellbeing lies at the heart of what we do and with this in mind, our team are trained to offer advice that helps our guests to overcome a range of issues. We have team members specifically trained on Mental Health First Aid, however if you are struggling with your mental health, we would encourage you to discuss any concern with your University who will have a range of mental health support available to you.

We host a variety of weekly trueLife events that are centred around community, health and wellbeing. Guests can join weekly fitness classes, cooking classes, away days and much, much more. Our tailored events help our guests to settle into their new living environment and meet new friends.

In addition, once you have confirmed your Endsleigh Insurance cover, you have access to mental health and wellbeing support via 24/7 access to counsellors, 365 days a year. You can also speak with legal and financial advisors for practical information.