Liverpool Check-In Information | true

WELCOME

Checking-in at true Liverpool

Check-in day is fast approaching and the team can't wait to welcome you at true Liverpool! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!

Check in time is from 10am on the day your contract starts. Our team is available 24/7 so don’t worry If you will be arriving late!

Let us know your arrival plans

We are very busy preparing for your arrival. To give us an idea of when we can expect you and how busy we will be over the check-in period we ask you to confirm your arrival details...

How to contact us

Team members are available onsite 24 hours a day.


If a member of team true isn't around when you need them, just call us on 0151 294 5189 (option 2) or for any general enquiries please email:​ liverpoolteam@truestudent.com

Meet the team

Eve

General Manager

Hi, I'm Eve – the General Manager here at true Liverpool. I'm here to make sure the building runs smoothly, to ensure the safety of guests, and to make sure we have an amazing year. I’m Mental health first aid trained, first aid trained, and I'm also a fire marshal.

Michelle

Assistant Manager

I'm Michelle, Assistant Manager for true Liverpool. I work very closely with Eve to make sure you have everything you need for your stay with us and to ensure your safety so we can have the best year! I'm also a fire marshal.

Irina

true Team Leader

Hi, I'm Irina. I’m the team leader here at true. You’ll find me at the welcome hub, I’m here to help with all your enquiries and I can’t wait to meet you all. I'll be that friendly face you see when you need to collect a parcel, ask a question, or just come for a chat! I’m also a fire marshal.

Karl

Maintenance Manager

I’m Karl, I'm the maintenance manager here at true Liverpool. I’m here to help with all your maintenance needs and to make sure that any issues get sorted out as quickly as possible! I also help maintain the building and make sure it runs smoothly. I’m first aid trained and a fire marshal.

Debbie

Housekeeper

I'm Debbie, I’m one of the housekeepers here at true. I help keep the building clean and tidy and I'm always happy to help, I’m first aid trained, and I'm a fire marshal.

Kate

Housekeeper

Hi I’m kate, I’m one of the housekeepers here at true. You may see me around the building keeping it clean and tidy!

Gina

Housekeeper

I'm Gina, I’m a housekeeper here at true Liverpool, I’m here to make sure the building is clean and tidy, I’m also first aid trained, and I'm a fire marshal. If you have any questions about true, feel free to ask - I've been a housekeeper here since true Liverpool first opened its doors!

Ian

Night Concierge

I’m Ian, part of the night concierge team here at true. I'm here to keep the building clean and safe overnight, and also help with any requests. I’m first aid trained and I’m a fire marshal.

FAQ

Pre-arrival requirements

Complete onboarding

By this stage you should have already signed your contract and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in. You will not be able to check in until your Guarantor is confirmed and your advance rent payment has been made.

Download our true student+ app!

Download true student+ here (iOS).

The essential true student+ app will be your go-to for anything true-related. You can log into your true student account, report maintenance, sign-up to trueLife events, meet and chat with your neighbours, and more…

Confirm your FREE Endsleigh contents insurance cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.

It is important you review the policy certificate, key facts and confirm your cover here.

FAQ

Helpful arrival information

What time can I check in?

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

How will I find my room?

Our onsite team will be on hand to ensure you get to where you need to go after you check in, but we suggest reviewing the accommodation floor plans in advance of check in. To view our floorplans, click here.

What do I need to check-in?

It is useful to have a note of your unique booking reference however, this is not essential. All you need is your Photo ID (e.g. passport or driving license) and proof of student status, e.g. your student card or university email. If you have not received your student card by the time you come to check in, this must be presented to us, uploaded to the app, or uploaded to your online true student account within 5 days.

Where is the welcome hub?

The welcome hub is where it all happens! If you arrive at the main entrance you will be heading into the welcome hub. There is limited parking around the accommodation, therefore we recommend you come and get your key while someone helps unload the car. We have trollies available to support a quick and smooth check-in experience.

Move-in Essentials

We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!

We provide free contents cover...

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

 

The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.