Liverpool Check-In Information | true


Checking-in at true Liverpool

Check-in day is fast approaching and the team can't wait to welcome you at true Liverpool! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!

Check in time is from 10AM on the day your contract starts. Our team is available 24/7 so don’t worry If you will be arriving late!

How to contact us

Team members are available onsite 24 hours a day.

If a member of the team true isn't around when you need them, just call us on 0151 294 5189 (option 2) or for any general enquiries please email:​

Meet the team...


General Manager

Hi, I’m Eve – General Manager here at true Liverpool. I’m here to make sure the building runs smoothly, to ensure the safety of our guests, and make sure you have an amazing time whilst living with us. During your time here, I want this to be a home from home, so I welcome helpful feedback and the team and I are here 24/7 to help. We have lots of fun things in store for you, all will be revealed on the true life calendar which will be available around the building and on our true App. I can’t wait to meet you on your arrival!


Assistant General Manager

I'm Michelle, Assistant General Manager for true Liverpool. I work very closely with Eve to make sure you have everything you need for your stay with us and to ensure your safety so we can have the best year! I'm also a fire marshal.


Team Leader

Hi, I'm Irina. I’m the receptionist here at true. You’ll find me at the welcome hub, I’m here to help with all your enquiries and I can’t wait to meet you all in September. I'll be that friendly face you see when you need to collect a parcel, ask a question, or just come for a chat! I’m also a fire marshal.


Maintenance Manager

I’m Karl, I'm the maintenance manager here at true Liverpool. I’m here to help with all your maintenance needs and to make sure that any issues get sorted out as quickly as possible! I also help maintain the building and make sure it runs smoothly. I’m first aid trained and a fire marshal.


Guest Experience Assistant

I’m part of our great guest experience team, I work closely with our fabulous team to bring you lots of fun events during your stay here, you’ll find me at the welcome hub ready to help with any questions you may have. I am also studying in Liverpool so understand student life. I’m also a Fire Marshal and First Aid Trained.


Guest Experience Assistant

Being part of the guest experience team is lots of fun, my main focus is health and wellbeing. I will be running a range of different classes in our fantastic gym as well as in our other communal spaces and outside if the weather permits. If you’re a beginner or have lots of experience that’s no problem as we have a wide range of activities and classes. I'm also First Aid Trained and a Fire Marshal.


Guest Experience Assistant

I am part of our great guest experience team here at true, I'm here to organise and run our truelife events program. I'm also here to help with any inquiries you may have during your stay here, so feel free to pop to the welcome hub and speak to myself or the team at any time. I'm also First Aid trained and a Fire Marshal.


Guest Experience Assistant

I'm here to ensure you have everything you need for your stay here at true, I'm always happy to help, you'll find me at the welcome desk. You’ll also see me hosting truelife events. I’m First Aid Trained and a Fire Marshall.



I'm Gina, I’m a housekeeper here at true Liverpool, I’m here to make sure the building is clean and tidy, I’m also first aid trained, and I'm a fire marshal. If you have any questions about true, feel free to ask - I've been a housekeeper here since true Liverpool first opened its doors!



Hi I’m kate, I’m one of the housekeepers here at true. You may see me around the building keeping it clean and tidy!


Night Concierge

I’m Ian, part of the night concierge team here at true. I'm here to keep the building clean and safe overnight, and also help with any requests. I’m first aid trained and I’m a fire marshal.


Night Concierge

Hi I’m Dean, I’m a night concierge here at true Liverpool, I've recently joined the night concierge team and am enjoying it a lot, I’m here to make sure everything runs smoothly and the building is safe and secure.


Night concierge

Hi, I’m Lee, I’m part of our great night's team here at true Liverpool. I’m here to keep the building safe during the night, you’ll find me at the welcome hub. I’m also a Fire Marshal.


Pre-arrival requirements: What do I need to do before I arrive?

Complete onboarding

By this stage you should have already signed your contract and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in. You will not be able to check in until your Guarantor is confirmed and your advance rent payment has been made.

Confirm your arrival date and time

Check-in day can be busy for everyone! To allow us to better prepare and ensure a smooth check in experience, it is important to know when you are planning to arrive. If you have not already done so, let us know hereYou don’t need to let us know If you are running a few hours late, these things can happen!

Download our true student+ app!

Download true student+ here (iOS).

The essential true student+ app will be your go-to for anything true-related. You can log into your true student account, report maintenance, sign-up to trueLife events, meet and chat with your neighbours, and more…

Upload your student ID

If you already have your student ID, upload it in advance on the true student+ app or via your online true student account. Don’t worry If you have not received your student ID by the time you come to check in, this can be uploaded within 5 days of check in.

Confirm your FREE Endsleigh contents insurance cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.

It is important you review the policy certificate, key facts and confirm your cover here.


Helpful arrival information

What time can I check in?

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

When is the welcome desk open?

A team member will be available 24-hours per day. If a team member isn’t available at the welcome desk when you visit, just call the number at the desk and someone will assist you.

Is there car parking at true Liverpool?

There is no parking at true Liverpool, however over the course of check-in weekend we do offer a short term drop off and unloading systemthat is supervised by members of the true student team. After unloading, you can park in one of the local chargeable carparks.

Daily chargeable parking is available at:

Harper Street L6 1AP

QPark – Epworth Street, L6 1LY

Epworth Street, L6 1LY

College Street south, L6 1EA

Where can I park and unload at true Liverpool?

true Liverpool has a supervised short term drop off and unloading system in place over check in weekend. To access the drop off area, follow sat nav for Manfred Street, L6 1AU. Here, the team will be waiting to direct you to a drop off point near your own accommodation block. Please have your room number available so the team can direct you to the right place. You will be able to check in, collect your key and unload for a short period of time. You can then move to one of the local chargeable car parks.

Please be advised that this area can become extremely busy so please be patient. We ask that you park where you have been directed by the team to ensure access to the accommodation is not impacted.

How will I find my room?

Our onsite team will be on hand to ensure you get to where you need to go after you check in, but we suggest reviewing the accommodation floor plans in advance of check in. To view our floorplans, click here.

What is true Liverpool's address?

192 Erskine Street,
L6 1AJ
what3words /// palace.action.supper  

Where is the welcome hub?

The welcome hub is where it all happens! If you arrive at the main entrance you will be heading into the welcome hub. There is limited parking around the accommodation, therefore we recommend you come and get your key while someone helps unload the car. We have trollies available to support a quick and smooth check-in experience.

What items will be provided in my room?

ALL students are provided with a brand new mattress protector in their room.

If you have a shared apartment kitchen, to get you and your flatmates started and to help establish positive kitchen hygiene practices, each shared kitchen is provided with the below items:

  • A per person starter set – dinner plate, side plates, bowls, knives, forks, spoons, teaspoons, mugs, glasses
  • 4 Piece Nylon Set - Slotted Spoon, Slotted Turner, Soup Ladle, Whisk
  • Plastic Chopping Board, Clear (30/20cm)
  • Induction Frying Pan (20cm) & Induction Saucepan (18cm)
  • Kettle & toaster
  • Mop & bucket
  • Dustpan & brush

How do I contact the true Liverpool team?

You can call the team on 0151 294 5189 (option 2) or email


Other useful information

Do I need to pay council tax?

true student are not responsible for paying council tax, this is the sole responsibility of the tenant. If you are a full time student, you can however apply for an exemption.

To count as a full-time student, your course must:

  • Last at least 1 year
  • Involve at least 21 hours of study per week

If you study for a qualification up to A level and you’re under 20, your course must:

  • Last at least 3 months
  • Involve at least 12 hours study per week

Find out more about council tax here.

If you have any queries about Council Tax or you receive a council tax bill you believe is incorrect, it is important that you discuss this with the relevant local authority at the very earliest opportunity.

Do I need a TV licence in my bedroom or shared kitchen?

Where TVs are provided in communal spaces, they already have a TV licence. If there is a TV installed in your room, you will need to buy a TV Licence yourself. This is also the case if there is a TV in your shared kitchen, in which case you and your flatmates will need to arrange this. You require a TV Licence if you:

  • Watch or record live programmes as they’re being shown on TV, on any channel. 
  • Watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now TV, Sky Go, etc.).
  • You do not need a TV license to stream on demand programmes, unless they are on BBC iPlayer.

This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. If you’re planning to use a phone, tablet or a laptop to watch TV, you are a UK citizen and your parents have a licence at home, you do not need to buy an additional TV Licence.

You can buy a TV Licence at the Post Office, or online at

How do I know what is expected of me when I live at true student?

It is important to read and understand the contents of the true student House Rules. As a tenant living at true, the house rules form part of your contractual obligations, so it is important they are adhered to at all times. You can review the house rules here. The onsite team will be happy to answer any questions you may have. Further important information can be found in the home from home section within our student handbook – you can check it out here.

Can friends and family visit me?

Yes, of course. true is your home and your guests are welcome to visit you. For health and safety reasons, visitors need to sign/out at the welcome desk. We ask that any guests that you bring to the accommodation respect both the property and the true community whilst they are visiting, as you are responsible for the behaviour of any guests you bring to true. Guests are only permitted in communal spaces when accompanied by yourself. Guests are not permitted to use the Gym at any time.

Can I have overnight guests to stay?

Overnight guests are welcome from time to time and are permitted to stay no longer than 2 consecutive nights per week. If you are living in an apartment, please first consult with your flat mates to ensure they have no objections. If you have any longer-term requests, please discuss this with the accommodation's General Manager. Your guests are required to sign in/out at the welcome desk. You are responsible for the behaviour of any guests you bring to true and are only permitted in communal spaces when accompanied by yourself. Guests are not permitted to use the Gym at any time.

What do I need to do to access the gym?

Before using the gym, you will be required to complete a PAR Q form. Forms are available from the welcome desk once you have checked-in.

What wellbeing support is available to me?

Wellbeing lies at the heart of what we do and with this in mind, our team are trained to offer advice that helps our guests to overcome a range of issues. We have team members specifically trained on Mental Health First Aid, however if you are struggling with your mental health, we would encourage you to discuss any concern with your University who will have a range of mental health support available to you.

We host a variety of weekly trueLife events that are centred around community, health and wellbeing. Guests can join weekly fitness classes, cooking classes, away days and much, much more. Our tailored events help our guests to settle into their new living environment and meet new friends.

In addition, once you have confirmed your Endsleigh Insurance cover, you have access to mental health and wellbeing support via 24/7 access to counsellors, 365 days a year. You can also speak with legal and financial advisors for practical information. 

Move-in essentials

We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!

We provide free contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.


The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.

Once you have confirmed your cover, you also benefit from 24/7 wellbeing service.