How safe are true properties?

True takes safety seriously. We have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind.

Our Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is your studies.

What happens if I have a maintenance problem?

true has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

What does a fully fitted kitchen mean?

true designs homes that provide everything you need to enjoy living with us. Our apartments and suites come kitted out with all your cooking appliances: cooker, hob, oven, fridge, and microwave. We also provide a welcome pack with every room, which contains a duvet and pillow, cutlery, crockery and bathroom essentials.

Do I have to share my bathroom/kitchen?

Our studios have an ensuite bathroom and kitchen area within the room meaning you won’t have to share a thing. If you have booked a shared apartment, then you will have a private ensuite but share a communal kitchen and lounge area perfect for relaxing with your friends.

There is a communal student area outside of your studio that has individual and group study spaces, pool tables, gym facilities and huge comfortable social areas for you to enjoy whenever you need a break from university work.

Is contents insurance included?

Contents insurance is automatically included with your rent. When you arrive, we’ll provide you with details of the policy and, if you need anything extra adding to the cover, you can contact the provider to make an upgrade.

Does true offer bike storage?

We have plenty of secure bike storage space at all of our residences.

What’s included in the true welcome pack?

We love to treat our guests, that’s why we gift every one of them with a hamper worth £250 full of the following brand new goodies:

  • 1 x dinner plate
  • 1 x side plate
  • 1 x chopping board
  • 1 x 4 piece cutlery set
  • 1 x breakfast bowl
  • 1 x mug
  • 1 x tumbler glass
  • 1 x 20cm frying pan
  • 1 x 18cm saucepan
  • 1 x cooking utensil set
  • 1 x tea towel
  • 1 x 13.5 tog double quilt
  • 1 x jumbo pillows
  • 1 x fitted double sheet
  • 1 x duvet cover
  • 2 x pillow cases
  • 1 x hand towel
  • 1 x bath towel

Can I smoke in my room?

No. As per your tenancy agreement, it is not permitted to smoke inside any true Student building. There are designated smoking areas which you are welcome to use.

What happens if I lose my key fob?

We have a true staff member of security guard on the premises 24 hours a day to help with any enquiry. Our team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

Can’t find what you’re looking for?

Send us a message and we’ll get back to you as soon as we can.