Parent & Guardian FAQs | true

Can I visit my son/daughter living at true?

Of course! We love having our guests’ friends and family come to visit us. Please check with our management team to check what's possible and they will be happy to assist.

I'm worried about my son or daughter living away from home?

We pride ourselves on providing a safe and supportive environment for your son or daughter, and our teams are trained in first aid and mental health awareness, and actively encourage healthy lifestyles through our calendar of social events and activities. If you ever have concern for your child, we are here to listen and provide help in any way we can.​  

How can I prepare my son/daughter for university?

Help your son/daughter pack for university with our easy packing checklist. This outlines all of the useful bits and bobs they will need to make their room feel like their home away from home. Rest assured that we provide complimentary contents insurance.​

We understand that your son/daughter may also feel nervous meeting new people, so we create a Facebook Group for each of our developments, so they can 'virtually' meet their new flatmates before arriving. We also provide regular events and updates on these groups throughout the academic year, helping to build the anticipation.​

How can I get in touch if I'm concerned about my son or daughter?

We're always happy to pick up the phone and have a chat. If you have any concerns or questions about your son or daughter, you can always get in touch directly with the General Manager at their chosen accommodation – contact details can be provided by emailing us or calling on 0330 808 4416.  ​  

Will my son/daughter be safe at true?

All of our true student accommodations have CCTV and are only accessible with a secure fob, while each and every room has its own individual locking system. Our true team are also ready and prepared to support you 24-hours per day no matter how big or small the incident may be.   

I'm worried about my son/daughters wellbeing

Mental health and wellbeing is so important to us. Whilst living with us, your son/daughter will be surrounded with amazing opportunities and experiences that boost their wellbeing, personal network and life-skills. And we hope to make them feel energised, connected and inspired.

We also work with Dr Dominique Thompson from Buzz Consulting, she’s an expert in student mental health and works with us to improve our student’s wellbeing. Whilst we cannot provide counselling for students, we can refer them to a specialist for further support.

Where can my son/daughter get additional bedding and kitchen items from?

We have partnered with Unpacked to sort you out with bedding packs, kitchen packs & other essential items. These can be delivered directly to your new home at true.

Our accommodation addresses are all pre-loaded into the ordering portal at the checkout. 

To order a package and have it waiting for you when you arrive... CLICK HERE.

A guide to reserving your room...

Reserving a room at true student couldn't be easier! All you need to do is...

1. Click 'reserve a room' in the top right hand corner.

2. Select your perfect room and the tenancy length.

3. Quickly enter your details.

4. Pay the advanced rent payment, this will be conveniently deducted from your first rental instalment automatically.

5. Confirm your booking!

After this, we will email you directly asking you to easily set up your true student account, complete onboarding and sign your contract online. Easy peasy!

How can I keep up to date with what my son/daughter is up to?

Like us on Facebook or follow our Instagram to see all the latest photos and updates from life at true. It might be difficult, this way you'll feel reassured that they're busy and having a great time at all the events and activities!

Can’t find what you’re looking for?

Send us a message and we’ll get back to you as soon as we can.