Living at true FAQs | true

When is the Welcome Hub open?

A team member will be available 24-hours per day. If a team member isn’t available at the Welcome Hub when you visit, just call the number at the desk and someone will assist you.    

Do you have staff at your properties?

true has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7.

Our on-site Welcome Hub desks are open 24/7 with a fully trained team member to answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day and every night.

We also have a highly skilled, in-house maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. 

While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far we can get involved, our people are trained in mental health and first aird to offer advice that helps residents to overcome a range of issues.

What is there to do at true?

The real question is what isn't there to do at true! Here are just a few of the ways in which we give our residents a truly unforgettable experience during their stay:

  • Weekly events calendar 
  • Gym with class timetable and personal training
  • Picture house with regular movie nights and presentations
  • Social lounges with ping pong, pool and table football
  • Private dining rooms
  • Gaming areas
  • Away Day true Trips
  • Skills Workshops from Industry Experts

How do I get to know people at true?

Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what we get up to.  

Can I bring pets?

Unfortunately not however we do have dog therapy workshops for those who miss their pets!

As a disabled person I have specific living needs, can true cater for these?

We make every effort to ensure that our accommodation is accessible for all and we will always do everything we can to find you suitable accommodation.

All true buildings have step-free/level access. Adaptations can be made to our studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. We can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

Do I need to bring any furniture?

All our rooms come complete with high quality furnishings that provide space to store your belongings. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances.

Will I get a cleaner?

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

Can I bring my car?

Some of our locations have additional guest parking available and all our buildings are in great city centre locations that are close to the University and have great links to public transport, so we hope this reduces your need to have a car on site.

Please see below for properties with parking and charges...



  • Salford Hub 1 and hub 2 £35.00 per week
  • Birmingham £35.00 per week
  • Newcastle Opto £30.00 per week
  • Swansea at £25.00 per week


  • Salford Hub 1 and hub 2 £38.00 per week
  • Birmingham £38.00 per week
  • Newcastle Opto £33.00 per week
  • Swansea at £25.00 per week
  • Leicester at £38.00 per week

Please contact us to reserve your space. 

Where do I wash my clothes?

All our residences have an on-site laundry room with washing and drying machines that can be used at an extra cost. The laundry rooms are also open 24 hours a day. 

Do I need to move out during the holidays?

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

What should I do before I move out?

Before moving out, it’s best to arrange an inspection with a member of the management team. 

You have joint responsibility for shared living areas, and individual responsibility for your own room. On the moving out day, you’ll need to vacate the premises before a certain time – just ask if you’re unsure.

How do I make a complaint?

true is committed to delivering great service at all times. However, we accept that there may be times when we don’t get things right first time. If you wish to make a complaint, please take a look at our complaints policy to follow the correct procedure.

Can I have overnight guests?

Yes of course. true is your home, so you can have guests staying over from time to time, but we do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. We ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer-term requests, please discuss this with the accommodation's General Manager.

We ask that you respect your fellow residents as you are responsible for the behaviour of any guests you bring to true. If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections.

Is there free WiFi at true?

WiFi, including unlimited uploads and downloads, is accessible in your room and throughout the building at no extra charge. The speed of wireless connectivity is up to 50Mbps per device, and up to 100Mbps for wired connectivity. To connect to the WiFi join the true student network. To ensure there are no inactive devices connected to the network, the system will require you to reconnect every 30 days. 

If you need help connecting a device, please contact the team for support. You can also check your in-room WiFi connectivity speed here

Will I need to buy my own TV licence?

Here at true, we pay for all TV licences in the shared areas, so this includes our shared kitchens/lounges and our TV's in social spaces. If you wish to use the TV in your room to watch Freeview channels or on demand services, then you will need to purchase your own TV licence, you can do this via TV Licence - TV Licensing ™

Can’t find what you’re looking for?

Send us a message and we’ll get back to you as soon as we can.