When is the Welcome Hub open?

The Welcome Hub is open 9am - 6pm every day. If a member of the team isn't there, just call the number at the desk and someone will assist you. 

Do you have staff at your properties?

true has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7.

Our on-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day. Outside of these hours we also have a team of ambassadors on call for guests.

We also have a highly skilled maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. 

While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far we can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.

What is there to do at true?

The real question is what isn't there to do at true! Here are just a few of the ways in which we give our residents a truly unforgettable experience during their stay:

  • Weekly events calendar 
  • Gym with class timetable and personal training
  • Picture house with regular movie nights and presentations
  • Social lounges with ping pong, pool and table football
  • Private dining rooms
  • Gaming areas
  • Karaoke rooms
  • Away Day true Trips
  • Skills Workshops from Industry Experts

Is food and drink available onsite?

Yes! Oaka is an Asian cafe and supermarket on-site which serves fresh dishes including; dumplings, steamed buns, sushi and also warm food, including; chicken curry, pork ribs and ramen. Otherwise, we're lucky enough to have some of the city's best bars, pubs and restaurants located right on our doorstep. Unfortunately Oaka is not at our Newcastle location.

How do I get to know people at true?

Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what we get up to.  

Can I bring pets?

Unfortunately not however we do have dog therapy workshops for those who miss their pets!

As a disabled person I have specific living needs, can true cater for these?

We make every effort to ensure that our accommodation is accessible for all and we will always do everything we can to find you suitable accommodation.

All true buildings have step-free/level access. Adaptations can be made to our studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. We can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

Do I need to bring any furniture?

All our rooms come complete with high quality furnishings that provide space to store your belongings. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances.

Will I get a cleaner?

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

Can I bring my car?

Some of our sites have additional guest parking available, to check this please check the facilities section on the location pages. All our developments are in great city centre locations that are close to the University and have great links to public transport so we hope this reduces your need to have a car on site.

Where do I wash my clothes?

All our residences have an on-site laundry room with washing and drying machines that can be used at an extra cost. The laundry rooms are also open 24 hours a day. 

Do I need to move out during the holidays?

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

What should I do before I move out?

Before moving out, it’s best to arrange an inspection with a member of the management team. 

You have joint responsibility for shared living areas, and individual responsibility for your own room. On the moving out day, you’ll need to vacate the premises before a certain time – just ask if you’re unsure.

Can’t find what you’re looking for?

Send us a message and we’ll get back to you as soon as we can.