Guarantors | true

Who can be my guarantor?

A guarantor is someone over the age of 18 who takes joint financial responsibility for your tenancy and is liable to pay your rent if you are, for any reason, unable to pay an amount owed to true student. This is standard practice for accommodation, especially for students. You will need to name a guarantor when you make your booking if you select to pay your rent in instalments. This person will need be in full-time employment, a home owner and/or renting accommodation, UK based and sign a guarantor agreement. We will only contact your guarantor if there is a delay in payment or we have concerns over the terms of your tenancy agreement being followed.

Do I need a guarantor?

If you would like to pay in instalments, we do require a UK guarantor. If you are unable to provide a UK guarantor, then please get in touch with us via LiveChat below to discuss your options.

How does my guarantor complete their section of the booking process?

Please take a look at our video which shows you what your guarantor needs to do to complete their section, allowing you to pay your rent in instalments.

Please note, for your guarantor to be approved, they must provide us with valid ID and proof of address in the form of a utility bill dated within the past 3 months.

What is the “true booking guarantee” and cancellation policy?

There is a 2-day cooling off period for bookings made until 31st July 2024 following signature of this Tenancy Agreement, after which the Tenancy Agreement is legally binding (the "Cooling Off Period "). For bookings made on or after the 1st August 2024 there is no cooling off period. If the tenant were to take occupation within their cooling off period, the Tenancy Agreement would be legally binding from the date of occupation and the cooling off period will end immediately.

Will you contact my guarantor directly about my tenancy?

As you are in a tenancy agreement with us, we will use you as the first point of contact and contact you directly. We will only contact your guarantor if there is a delay in payment or we have concerns over the terms of your tenancy agreement being followed. If you have specifically given consent or stated otherwise, we will of course follow your preferences and provide your chosen person with the right information. 

What if my guarantor doesn't or can't sign their agreement?

If your chosen guarantor would prefer not to sign the agreement or isn't eligible to act as your guarantor, we will ask you, as the tenant, to nominate somebody else. If you are unable to find another guarantor, we can assist you with making your payment in-full or by helping you find a third-party guarantor service.

Please note, your guarantor will need to complete their agreement within 2 weeks of you signing your contract. If they are unable to do so, we will contact you directly to discuss your options. 

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