Glasgow Check-In Information | true

WELCOME

Checking-in at true Glasgow

Check-in day is fast approaching and the team can't wait to welcome you at true Glasgow! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!

Check in time is from 10am on the day your contract starts. Our team is available 24/7 so don’t worry If you will be arriving late!

Let us know your arrival plans...

We are very busy preparing for your arrival. To give us an idea of when we can expect you and how busy we will be over the check-in period we ask you to confirm your arrival details...

How to contact us

Team members are available onsite 24 hours a day.

 

If a member of the team true isn't around when you need them, just call us on 0141 428 3199​ (option 2) or for any general enquiries please email:​ glasgowteam@truestudent.com

Meet the team...

Lauren

General Manager

I am Lauren Baird, General Manager at true Glasgow

I have over 13 years hotelier experience and have a passion for guest service, experience and delivery. I am a natural leader who motivates the team to achieve operational excellence each and every day. How you feel when you live with us is important to me, so I welcome any feedback you have to make your stay even better!

I am also First Aid and Mental Health First Aid trained so you know where to come If I can offer you any support.

Amy

Assistant Manager

I have 10 years hospitality experience and day to day, you can usually find me amongst all the action leading the team to deliver amazing service and guest experience. We believe your time at true should be memorable and we encourage you to get out of your room, meet new friends and fully embrace the experience. Our true life events support this so come along and join the fun!

I am First Aid and Mental Health First Aid trained and love a good chat, so please come and say hi!

Lee-Anne

Team Leader

I have 15+ years of housekeeping experience and take pride in my work. It’s important to me that our accommodation provides you exceptional levels of cleanliness and I can often be found assisting students with the upkeep of their bedrooms and communal spaces. I know that for some of you, it's your first time living away from home and cleaning may be new to you so come and see me for any cleaning tips or support that you may need as you settle into your new home.

I am also First Aid trained.

Caitlyn

Guest Experience Assistant

I’m Caitlyn Toal, Guest Experience Assistant here at true Glasgow.

My key role is to ensure your time with us is comfortable and truly memorable. I assist in the planning and delivering of our market-leading true Life event programme and hope to meet you as I host some of the exciting events that we have planned for you! I look forward to seeing you at our welcome party!

I am an adaptable, problem-solver and also First Aid trained.

Asen

Guest Experience Assistant

am Asen Dimitrov, Guest Experience Assistant at true Glasgow. I am from Bulgaria but have been living for many years in Glasgow. I know it can be hard living away from home, If you're feeling homesick feel free to come and have a chat with me.

I am outgoing and enthusiastic and always on hand to provide any assistance that you may need. I can usually be found at the welcome desk or around the festival zone and always try to go above and beyond to ensure we can meet the specific needs of each of our guests!

I am also First Aid trained

Brooke

Guest Experience Assistant

My name is Brooke Callanan and at true Glasgow I work as a Guest Experience Assistant.

I love getting to know new people! I am guest-focused and most importantly, fun! I really enjoy having the chance to engage with our guests and want to ensure that your stay is all that you need it to be! I help with the planning and delivery of our true Life events programme and can't wait to meet you all soon!

Marcel

Maintenance Manager

I am Marcel Van Den Bosch, Maintenance Manager at true Glasgow.

I have a wealth of experience in student accommodation and hotel maintenance. If something is a problem for you in your room, then it is a problem for me.

Luckily, I am a multi-tasker and can usually respond quickly to any maintenance issues you may encounter – big or small so please let us know If there is something not quite right in your room.

James

Night Concierge

I am James Blakeley and I am part of the Night Concierge team. I am a night owl, so very active when everyone else is usually asleep. I help keep the accommodation safe and secure. I have a hands-on approach which allows me to respond quickly to any issues that may arise throughout the night.

I am also First Aid trained.

Marie

Housekeeper

I am Marie Mundy, part of the Housekeeping team here at true.

I have a keen eye for detail and ensuring a clean living environment is of utmost importance to me. I have many years of experience in this role and can be relied upon to help you with your cleaning needs or questions!

Maureen

Housekeeper

I am Maureen Eberendu, a Housekeeper here at true.

I am obsessed with cleanliness and can often be found keeping the accommodation clean and in tip-top condition.

I work part-time at true but I am also a student living away from home whilst I complete my studies. I understand how challenging this can be so If you ever want to chat, just look out for my cleaning trolley as I will be cleaning somewhere close by!

FAQ

Pre-arival requirements: What do I need to do before I arrive?

Complete onboarding

By this stage you should have already signed your contract and and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in.

Download our true student+ app!

Download true student+ here.

 

The essential true student+ app will be your go-to for anything true-related. You can meet and chat with your neighbours, quickly sort out maintenance, sign-up to trueLife events, (the list goes on).

Confirm your contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

 

The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.


Confirm your cover here

FAQ

Helpful arrival information

What time can I check in?

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

What is the address?

true Glasgow

221 New City Road

Glasgow

G4 9BB

what3words /// drive.accent.warm

Is there car parking?

There is no on-site car park but the accommodation benefits from street access, allowing students to offload luggage at the front door.

 

The council has limited street parking available outside of the accommodation which costs £0.80p per 15 minutes between the hours of 8am and 6pm Monday to Friday for a maximum stay of 3 hours. Parking is free on Saturday and Sundays.

How do I get there?

If you are not arriving by car, Glasgow has an excellent public transport network. You can get to true Glasgow using any of the following:


Travelling from Glasgow Airport

Glasgow International Airport (GLA) is the main Airport serving Glasgow. For transportation to and from the airport, you have two options. Taking a taxi is the easiest but more expensive choice, with an approximate cost of £30. Alternatively, you can opt for the number 500 Airport shuttle bus to take you into the city centre, which costs £10


Subway

You can get the subway from Glasgow City Centre. We are located a stones throw away from St. George’s Cross subway station.

 

Bus

From Glasgow Buchanan Bust Station, the closest bus stop to true is on Pheonix Road which is behind the accommodation. Information about the bus routes can be found on signage at the bus station or online. Buses can be paid for by cash or contactless.

Where should I go when I arrive?

Arrive at true and enter the accommodation through the main entrance door, to the welcome hub. On arrival you will be met by our friendly team who will be on hand to check you in, provide you with your room key, show you around and take you to your room!

What do I need to check-in?

It is useful to have a note of your unique booking reference however, this is not essential. All you need is your Photo ID (e.g. passport or driving license) and proof of student status (e.g. your student card or university email). If you have not received your student card by the time you come to check in, this must be presented to us within 5 days.

Where do I take my belongings?

Try and keep all your belongings together, in sealed boxes or suitcases when you arrive. This helps ensure nothing is lost along the way! Should it be busy when you arrive, you may find there is a short wait in order to check-in. The team will safely store your belongings and provide you with refreshments

Move-in essentials

We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!

We provide free contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

 

The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.