Glasgow Check-In Information

I am Lauren Baird, General Manager at true Glasgow

I have over 13 years hotelier experience and have a passion for guest service, experience and delivery. I am a natural leader who motivates the team to achieve operational excellence each and every day. How you feel when you live with us is important to me, so I welcome any feedback you have to make your stay even better!

I am also First Aid and Mental Health First Aid trained so you know where to come If I can offer you any support.

I have 10 years hospitality experience and day to day, you can usually find me amongst all the action leading the team to deliver amazing service and guest experience. We believe your time at true should be memorable and we encourage you to get out of your room, meet new friends and fully embrace the experience. Our true life events support this so come along and join the fun!

I am First Aid and Mental Health First Aid trained and love a good chat, so please come and say hi!

I have 15+ years of housekeeping experience and take pride in my work. It’s important to me that our accommodation provides you exceptional levels of cleanliness and I can often be found assisting students with the upkeep of their bedrooms and communal spaces. I know that for some of you, it's your first time living away from home and cleaning may be new to you so come and see me for any cleaning tips or support that you may need as you settle into your new home.

I am also First Aid trained.

I’m Caitlyn Toal, Guest Experience Assistant here at true Glasgow.

My key role is to ensure your time with us is comfortable and truly memorable. I assist in the planning and delivering of our market-leading true Life event programme and hope to meet you as I host some of the exciting events that we have planned for you! I look forward to seeing you at our welcome party!

I am an adaptable, problem-solver and also First Aid trained.

am Asen Dimitrov, Guest Experience Assistant at true Glasgow. I am from Bulgaria but have been living for many years in Glasgow. I know it can be hard living away from home, If you're feeling homesick feel free to come and have a chat with me.

I am outgoing and enthusiastic and always on hand to provide any assistance that you may need. I can usually be found at the welcome desk or around the festival zone and always try to go above and beyond to ensure we can meet the specific needs of each of our guests!

I am also First Aid trained

My name is Brooke Callanan and at true Glasgow I work as a Guest Experience Assistant.

I love getting to know new people! I am guest-focused and most importantly, fun! I really enjoy having the chance to engage with our guests and want to ensure that your stay is all that you need it to be! I help with the planning and delivery of our true Life events programme and can't wait to meet you all soon!

I am Marcel Van Den Bosch, Maintenance Manager at true Glasgow.

I have a wealth of experience in student accommodation and hotel maintenance. If something is a problem for you in your room, then it is a problem for me.

Luckily, I am a multi-tasker and can usually respond quickly to any maintenance issues you may encounter – big or small so please let us know If there is something not quite right in your room.

I am James Blakeley and I am part of the Night Concierge team. I am a night owl, so very active when everyone else is usually asleep. I help keep the accommodation safe and secure. I have a hands-on approach which allows me to respond quickly to any issues that may arise throughout the night.

I am also First Aid trained.

I am Marie Mundy, part of the Housekeeping team here at true.

I have a keen eye for detail and ensuring a clean living environment is of utmost importance to me. I have many years of experience in this role and can be relied upon to help you with your cleaning needs or questions!

I am Maureen Eberendu, a Housekeeper here at true.

I am obsessed with cleanliness and can often be found keeping the accommodation clean and in tip-top condition.

I work part-time at true but I am also a student living away from home whilst I complete my studies. I understand how challenging this can be so If you ever want to chat, just look out for my cleaning trolley as I will be cleaning somewhere close by!