Glasgow Check-In Information | true


Checking-in at true Glasgow

Check-in day is fast approaching and the team can't wait to welcome you at true Glasgow! We know moving home can be stressful which is why a member of our friendly team will be there to greet you as you arrive and aim to ensure a quick, friendly and smooth check-in experience!

Check in time is from 10am on the day your contract starts. Our team is available 24/7 so don’t worry If you will be arriving late!

How to contact us

Team members are available onsite 24 hours a day.


If a member of the team true isn't around when you need them, just call us on 0141 428 3199​ (option 2) or for any general enquiries please email:​

Meet the team...


General Manager

I am Lauren Baird, General Manager at true Glasgow. I have over 13 years hotelier experience and have a passion for guest service, experience and delivery. I am a natural leader who motivates the team to achieve operational excellence each and every day. How you feel when you live with us is important to me, so I welcome any feedback you have to make your stay even better! I am also First Aid and Mental Health First Aid trained so you know where to come If I can offer you any support.


Assistant General Manager

I am Marcus McGinley, the Assistant General Manager at true student Glasgow. With over 10 years of customer service experience and 4 years in hospitality management, I excel in creating a welcoming environment for students. My time as an Au Pair helped me develop strong connections with people from diverse backgrounds. My enthusiasm for meeting new people, learning about different cultures, and having lived abroad for 3 years enables me to support students effectively as they transition away from home. Known for my bubbly and approachable personality, I understand and address the challenges students face during this important phase of their lives. So, if you ever need anything, don’t hesitate to reach out! I'm here to help and always happy to chat! I’m also First Aid trained.


Maintenance Manager

I am Marcel Van Den Bosch, Maintenance Manager at true Glasgow. I have a wealth of experience in student accommodation and hotel maintenance. If something is a problem for you in your room, then it is a problem for me. Luckily, I am a multi-tasker and can usually respond quickly to any maintenance issues you may encounter – big or small so please let us know If there is something not quite right in your room.


Guest Experience Assistant

I am Asen Dimitrov, Guest Experience Assistant at true Glasgow. I am from Bulgaria but have been living for many years in Glasgow. I know it can be hard living away from home, If you're feeling homesick feel free to come and have a chat with me. I am outgoing and enthusiastic and always on hand to provide any assistance that you may need. I can usually be found at the welcome desk or around the festival zone and always try to go above and beyond to ensure we can meet the specific needs of each of our guests! I am also First Aid trained


Guest Experience Assistant

I am Tatiana, Guest Experience Assistant at true Glasgow. I’m compassionate and detail orientated so love interacting with guests and planning and running our trueLife events. Being from Columbia, I understand what it’s like to be in a new place, so feel free to come and have a chat whenever you need. I am also First Aid trained.


Guest Experience Assistant

I am Camille, one of the Guest Experience Assistants at true Glasgow. I am a massive people person and love meeting new faces. Being a student myself I can totally relate to Uni life so I’m always willing to give a listening ear to whatever you have going on! I help to plan and run our truelife event calendar which is an amazing way to meet different people and have new experiences. I’m also first Aid trained.


Guest Experience Assistant

I am Nadia McGeachy, Guest Experience Assistant at true Glasgow. Having spent 19 years in America, I know what it is like to get home sick. If you ever need someone to speak to you can always find me around true. I help to plan the trueLife events and enjoy making your true living experience memorable. I’m very outgoing so love chatting to everyone and making everyone feel like they are at home. I am also First Aid trained.



I am Marie Mundy, part of the Housekeeping team here at true. I have a keen eye for detail and ensuring a clean living environment is of utmost importance to me. I have many years of experience in this role and can be relied upon to help you with your cleaning needs or questions! I am also first aid trained.

Ewa Zakrocka


I am Ewa, housekeeper at true Glasgow. I am an energetic, dedicated, and experienced housekeeper with a strong background in providing top-notch cleaning services. You will find me around the accommodation always greeting people with a smile. I have been a housekeeper within hotels for many years now. With a keen eye for detail, I take pride in ensuring each space meets the highest standards of cleanliness.

Janice Baird

Night Concierge

My name is Janice, and I am part of the night's team along with Peter and James here at true Glasgow. I have worked in the Hospitality Industry for many years including Hotel Management and Student Accommodation. I am friendly, approachable, and always available to help during the night. Nothing is too much trouble. I am here to make you feel truly at home. I am also First Aid trained.


Night Concierge

I am James Blakeley and I am part of the Night Concierge team. I am a night owl, so very active when everyone else is usually asleep. I help keep the accommodation safe and secure. I have a hands-on approach which allows me to respond quickly to any issues that may arise throughout the night. I am also First Aid trained.

Peter Douglas

Night Concierge

I am Peter, Nights Concierge at true Glasgow. I have worked in student accommodation for 6 years now. I am dedicated to creating a safe and welcoming environment for all guests. If you need any assistance throughout the night, you can typically find me at the Welcome Hub or in our social areas. I am also First Aid trained.


Pre-arrival requirements: What do I need to do before I arrive?

Complete onboarding

By this stage you should have already signed your contract and confirmed your guarantor. This MUST be complete ahead of arrival or this will delay your check-in. You will not be able to check in until your Guarantor is confirmed and your advance rent payment has been made.

Confirm your arrival date and time

Check-in day can be busy for everyone! To allow us to better prepare and ensure a smooth check in experience, it is important to know when you are planning to arrive. If you have not already done so, let us know hereYou don’t need to let us know If you are running a few hours late, these things can happen!

Download our true student+ app!

Download true student+ here (iOS).

The essential true student+ app will be your go-to for anything true-related. You can log into your true student account, report maintenance, sign-up to trueLife events, meet and chat with your neighbours, and more…

Upload your student ID

If you already have your student ID, upload it in advance on the true student+ app or via your online true student account. Don’t worry If you have not received your student ID by the time you come to check in, this can be uploaded within 5 days of check in.

Confirm your FREE Endsleigh contents insurance cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone! Items such as clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

The great news is that true student provides FREE contents insurance for the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.

It is important you review the policy certificate, key facts and confirm your cover here.


Helpful arrival information

What time can I check in?

You can check in from 10am on the day that your contract starts. If you arrive earlier, we will always try to accommodate an earlier check in where possible but this cannot be guaranteed.

How will I find my room?

Our onsite team will be on hand to ensure you get to where you need to go after you check in, but we suggest reviewing the accommodation floor plans in advance of check in. To view our floorplans, click here.

When is the welcome desk open?

A team member will be available 24-hours per day. If a team member isn’t available at the welcome desk when you visit, just call the number at the desk and someone will assist you.

What items will be provided in my room?

ALL students are provided with a brand new mattress protector in their room.

If you have a shared apartment kitchen, to get you and your flatmates started and to help establish positive kitchen hygiene practices, each shared kitchen is provided with the below items:

  • A per person starter set – dinner plate, side plates, bowls, knives, forks, spoons, teaspoons, mugs, glasses
  • 4 Piece Nylon Set - Slotted Spoon, Slotted Turner, Soup Ladle, Whisk
  • Plastic Chopping Board, Clear (30/20cm)
  • Induction Frying Pan (20cm) & Induction Saucepan (18cm)
  • Kettle & toaster
  • Mop & bucket
  • Dustpan & brush

What is the address?

true Glasgow

221 New City Road


G4 9BB

what3words /// drive.accent.warm

Travelling from Glasgow Airport

  Glasgow International Airport (GLA) is the main Airport serving Glasgow. For transportation to and from the airport, you have two options. Taking a taxi is the easiest but more expensive choice, with an approximate cost of £30. Alternatively, you can opt for the number 500 Airport shuttle bus to take you into the city centre for around £10. From there, you can take the subway from Buchanan Street station to St. George’s Cross, which is just across the road from true.  

Is there car parking at true?

There is no on-site car park. Council run street parking is available at a cost of £0.80p per 15 minutes between 08:00-18:00, Monday to Friday for a maximum stay of 3 hours.


Other useful information

Do I need to pay council tax?

true student are not responsible for paying council tax, this is the sole responsibility of the tenant. If you are a full time student, you can however apply for an exemption.

To count as a full-time student, your course must:

  • Last at least 1 year
  • Involve at least 21 hours of study per week

If you study for a qualification up to A level and you’re under 20, your course must:

  • Last at least 3 months
  • Involve at least 12 hours study per week

Find out more about council tax here.

If you have any queries about Council Tax or you receive a council tax bill you believe is incorrect, it is important that you discuss this with the relevant local authority at the very earliest opportunity.

Do I need a TV licence in my bedroom or shared kitchen?

Where TVs are provided in communal spaces, they already have a TV licence. If there is a TV installed in your room, you will need to buy a TV Licence yourself. This is also the case if there is a TV in your shared kitchen, in which case you and your flatmates will need to arrange this. You require a TV Licence if you:

  • Watch or record live programmes as they’re being shown on TV, on any channel. 
  • Watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now TV, Sky Go, etc.).
  • You do not need a TV license to stream on demand programmes, unless they are on BBC iPlayer.

This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. If you’re planning to use a phone, tablet or a laptop to watch TV, you are a UK citizen and your parents have a licence at home, you do not need to buy an additional TV Licence.

You can buy a TV Licence at the Post Office, or online at

How do I know what is expected of me when I live at true student?

It is important to read and understand the contents of the true student House Rules. As a tenant living at true, the house rules form part of your contractual obligations, so it is important they are adhered to at all times. You can review the house rules here. The onsite team will be happy to answer any questions you may have. Further important information can be found in the home from home section within our student handbook – you can check it out here.

Can friends and family visit me?

Yes, of course. true is your home and your guests are welcome to visit you. For health and safety reasons, visitors need to sign/out at the welcome desk. We ask that any guests that you bring to the accommodation respect both the property and the true community whilst they are visiting, as you are responsible for the behaviour of any guests you bring to true. Guests are only permitted in communal spaces when accompanied by yourself. Guests are not permitted to use the Gym at any time.

Can I have overnight guests to stay?

Overnight guests are welcome from time to time and are permitted to stay no longer than 2 consecutive nights per week. If you are living in an apartment, please first consult with your flat mates to ensure they have no objections. If you have any longer-term requests, please discuss this with the accommodation's General Manager. Your guests are required to sign in/out at the welcome desk. You are responsible for the behaviour of any guests you bring to true and are only permitted in communal spaces when accompanied by yourself. Guests are not permitted to use the Gym at any time.

What do I need to do to access the gym?

Before using the gym, you will be required to complete a PAR Q form. Forms are available from the welcome desk once you have checked-in.

What wellbeing support is available to me?

Wellbeing lies at the heart of what we do and with this in mind, our team are trained to offer advice that helps our guests to overcome a range of issues. We have team members specifically trained on Mental Health First Aid, however if you are struggling with your mental health, we would encourage you to discuss any concern with your University who will have a range of mental health support available to you.

We host a variety of weekly trueLife events that are centred around community, health and wellbeing. Guests can join weekly fitness classes, cooking classes, away days and much, much more. Our tailored events help our guests to settle into their new living environment and meet new friends.

In addition, once you have confirmed your Endsleigh Insurance cover, you have access to mental health and wellbeing support via 24/7 access to counsellors, 365 days a year. You can also speak with legal and financial advisors for practical information. 

Move-in essentials

We have partnered with Unpacked so you can create your own pack of uni essentials. If you choose delivery to your new true student home, the pack you create will be waiting for you in your room when you arrive!

We provide free contents cover

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like Fitbits and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.


The great news is that true student include free contents insurance for all the students who live with us, by partnering with Endsleigh, the No.1 student insurance provider.