What is Coronavirus?

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment.  Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.The best way to prevent and slow down transmission is to be well informed about the COVID-19 virus, the disease it causes and how it spreads. Protect yourself and others from infection by washing your hands or using an alcohol based rub frequently and not touching your face. The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

What are the symptoms of Covid-19?

The main symptoms of coronavirus (COVID-19) are:

  • A high temperature – this means you may feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

How can I protect myself?

Read more about how to stay safe and help prevent the spread here.

The NHS offers guidance on how to avoid catching and spreading Coronavirus. Read more about this here.

What safety measures are in place at true?

Every change we make, can have a huge impact on transmission within the accommodation and as such, a lot of our safety measures remain in place. Even though legal restrictions are being relaxed, we have measures in place to ensure our buildings is as safe as possible for both our residents and our team. Our buildings continue to be cleaned in line with Public Health Guidelines and hand sanitising stations will remain in place throughout the accommodation. The safety and wellbeing of our residents and team are paramount therefore, we will continue to closely monitor Government guidance, and will manage our buildings accordingly.

If I am travelling internationally, do I need to quarantine upon arrival at true student?

The Government has introduced a traffic light system for International travel. What you must do when you arrive in the UK from abroad depends on where you have been in the last 10 days before you arrive. Depending on what country you are travelling to the UK from, there are rules that you will need to follow to enter. The International travel list can change at any time, so it is important that you check this information again, prior to departure.

You can read further information on arrival in England here or for Scotland here.

Please note - If you do need to quarantine, please ensure you make the site team aware prior to check-ing in to true student.

What do I do If I feel unwell?

If you begin to feel unwell and have symptoms of Coronavirus, isolate in your room immediately and book a test. You can book a test here

We ask that you let the onsite team know so we can ensure you have all the support you require.

What do I do If I need to self isolate?

You need to follow the guidance given by the test and trace service including obtaining a test and any self-isolation required should you be contacted.

Please see here for the NHS’ guidance on self-isolation,  its advice on COVID-19, and information on student accommodation. If you live in Scotland check here.

If a positive case is confirmed through testing, we will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, and to ensure that students receive the right advice and support. 

We ask that you let the onsite team know so we can ensure you have all the support you require.

What should I do if I test positive with Covid-19?

If you test positive for COVID-19 at any point, you must let your site team know via phone or email, as well as letting your university know. We will ensure you have all the support you require. We will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, and to ensure that you receive the right advice and support. 

What procedures do I need to follow when quarantining at true student?

We want you to feel comfortable in your new home. To keep everyone safe, there are some basic rules that you must follow during this time. These are in line with the UK Government Guidance and are a precautionary measure, whilst living in shared accommodation. 

 During your period of quarantine, you must not leave your own room unless:

  • To use a shared kitchen. You should only use the facility when no other guests are present. If this is not possible, ensure social distancing measures are in place and refrain from face to face contact. You must clean any surfaces you have touched before and after use and take food back to your room to eat.
  • To evacuate the accommodation in the event of an emergency, such as a fire alarm activation. You must physically distance yourself from others.
  • To smoke in the permitted outdoor smoking area, for a short period of time only. You must physically distance yourself from others.

During the period of Quarantine you cannot use any communal spaces or visit the welcome hub however, team true are available to support you with the following:

  • Refuse Collection
  • Parcel/Mail Delivery
  • Grocery Delivery
  • Essential repairs and maintenance
  • 24/7 onsite team

At true we are committed to supporting you during your time in Quarantine. Check out the support that will be available to you with our true hug.

What if more people move into my flat after I have arrived?

It is likely that new arrivals may need to quarantine upon arrival in the UK or self isolate. If they have tested positive or are presenting symptoms. You will not need to self isolate with your flatmate unless advised to by track and trace, or you begin to present symptoms yourself.

If you test positive for COVID-19 at any point, you must let your site team know via phone or email, as well as letting your university know. We will ensure you have all the support you require. We will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, and to ensure that you receive the right advice and support.

I am unable to move in/return to my room because of Government Lockdown. Do I still need to pay my rent?

You should continue to make rental payments in line with your agreed payment plan.

Who decides If my accommodation will be locked down?

true student follow the guidance of the UK Government, NHS and PHE. They will advise If a building is placed on local lockdown. We will remain transparent and will continue to communicate with residents in any eventuality.

Will all facilities be available to me when I move in?

Our social spaces are currently open, in line with UK Government guidance. Some spaces are subject to capacity limits, marked clearly on the front door. The maximum capacity must not be exceeded at any time. Where restrictions require it, we may have to temporarily close social spaces and gym facilities. We only act in accordance with Government guidance at which time, we keep restrictions under close review and remove restrictions as and when we can.

Where can I find out about the latest Government Guidance?

You can keep up to date with the most recent Government guidance for England here and Scotland here.

What If I need mental health support?

We understand that life can be a struggle sometimes, there is a member of team true available 24/7 should you require any assistance. We enjoy a chat and a cup of tea, so please feel free to reach out to us at any time.

There will be support available to you via the University, please contact student support services for further information.

SHOUT is a free, confidential, 24/7 support text line. The service is confidential and can be accessed anywhere, at any time. Simply text “SHOUT” to 85258 to have a conversation with one of their trained volunteers.

 

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