What happens if I need to quarantine?

We are looking forward to welcoming many overseas students at our university accommodation this September. Therefore, we'd like to reassure our students that we are following the current UK Government, NHS and Public Health England relevant guidance to support a guest that may need to quarantine upon arrival to the UK. Find out more about how we will help you. 

What support will be available to protect my health and safety?

We'd like to reassure you that we have put a series of measures and procedures in place to ensure our guests safety at all times. From a number of hand sanitiser stations around our student accommodation, along with posters on guidance of how many students may enter a communal area at a one time. Our floor markings also allow students to understand the distance they should stand between other residents. Staff will be wearing the appropriate coverage and students will be provided with a true branded mask and miniature sanitiser upon arrival. Take a look at our video for more information.

If we have to lock down and/or self-isolate, will you release me from my contract?

The Government has said that students are expected to follow the latest guidance on social contact in their local area while attending university. Students are advised to not travel back home in the event of restrictions being imposed on a local area. If you have tested positive for Covid-19, the Government advice is to self-isolate in your accommodation at university, rather than return home, so as to minimise the risk to others. Therefore, it will not be possible to release a tenant from their contract.

What guidance do I need to follow whilst living at true Student during the pandemic?

  • If in shared apartments, residents are seen as a "household". This means that these groups can socialise together inside and outside of the accommodation
  • Other guests residing as a single adult in a studio, can form a support bubble. This is where you can join one other household. This means you can visit, stay overnight and visit public spaces together
  • Our Festival Zone will remain open, however, guests can only socialise within the area in their household or with their support Bubble. We ask that you keep 2m apart from others.
  • Unfortunately, whilst the new local restrictions are in place - no visitors will be allowed within true Birmingham, Newcastle or Manchester, Salford during the period of local restriction unless they form part of a support bubble.

For further guidance to the Governments response to Coronavirus, please click here for all up to date information.

How can I help protect myself and other residents?

  • Wash your hands – Keep washing your hands regularly
  • Cover your face – Wear a face covering in enclosed spaces
  • Make space – Stay at least 2 metre apart or 1 metre with a face covering or other precautions

How is true Student reducing the risk of transmission?

To reduce the spread of the coronavirus we have:

  • Installed a hand sanitising station at the main entrance
  • Installed hand sanitising stations at each lift and entrance to sky lounges
  • Have signage throughout the accommodation detailing how our residents can keep safe
  • Introduced maximum numbers for the use of the cinema room, laundry, lifts and other communal spaces
  • Installed distancing stickers throughout our communal spaces to remind of the 2m distancing rule
  • Upscaled cleaning of all hand touch points
  • Policies and procedures are also in place to deal with those required to Quarantine, people who are required to self isolate and how to handle contracted cases onsite.

Do I need to wear a face covering?

Recent changes to Government Guidance now requires a face covering to be worn in enclosed spaces. In order for us to comply with this rule, it is now mandatory for guests to wear a face covering in the Festival Zone, all communal spaces and lifts.

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