What is COVID-19?

Coronaviruses are a large family of viruses that cause respiratory infections. These can range from the common cold to more serious diseases.

Covid-19 is caused by a new form of Coronavirus known as SARS-CoV-2 (severe acute respiratory syndrome coronavirus 2). It was first reported in December 2019 and is now an ongoing global pandemic.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

The best way to prevent and slow down transmission is to be well informed about the COVID-19 virus, the disease it causes and how it spreads. Protect yourself and others from infection by washing your hands or using an alcohol based rub frequently and not touching your face. The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

What are the symptoms of COVID-19?

The main symptoms of coronavirus (COVID-19) are:

  • A high temperature – this means you may feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

How can I protect myself?

Read more about how to stay safe and help prevent the spread here.

The NHS offers guidance on how to avoid catching and spreading Coronavirus. Read more about this here.

What safety measures are in place at true student?

Every effort we make, can have a huge impact on reducing transmission of Coronavirus within the accommodation. We have measures in place to ensure our buildings are managed as safe as possible for both our residents and our team. As we have done from the start of the pandemic, we continue to closely monitor the guidance and advice of UK Government guidance, the NHS and HSE and manage our buildings accordingly.

At true the health, safety and wellbeing of our residents is paramount. To reduce the risk of transmission in our accommodations, we have the following measures in place:

  • Hand sanitising stations are available throughout the accommodation at all high touch point areas
  • Upscaled cleaning of all communal areas and regular cleaning of all high touch points in line with HSE Guidance
  • Social distancing guidance remains in place to help keep our communities safe.
  • Capacity limits may be in place in some areas of the accommodation. This will be clearly displayed where necessary.
  • Our true life events calendar is reviewed regularly in line with UK Government Guidance to ensure events are hosted safely.
  • All visitors are required to sign in/out of the accommodation and complete a visitor Covid Questionnaire confirming they do not have symptoms of Coronavirus which may put the wider true community at risk
  • Should you test positive of Coronavirus or have to self isolate/quarantine in the accommodation – the true hug policy ensures you are well supported
  • A member of team true is available to support you 24/7
  • Our accommodations feature an access controlled entry system and are covered by CCTV allowing us to monitor/restrict access into the accommodation
  • We regularly review and update as necessary our Coronavirus Risk Assessment to ensure our buildings are operating as safely as possible
  • Team true have been trained on our COVID secure protocols, adhere to latest UK Government guidance and ensure safeguarding measures are in place

Whilst we continue to operate our buildings as safely as possible to reduce the risk of transmission within our accommodations, it is important that all residents take the necessary precautions to help keep themselves safe and reduce the risk of transmission amongst the wider true community.

If I am travelling internationally, do I need to quarantine upon arrival at true student?

We recommend that you keep up to date on the latest UK Government Guidance prior to travel to ensure you have the most up to date information. You can review the latest guidance here

Please note - If you need to quarantine upon arrival at true, please let the onsite team know in advance, to allow us to make the necessary arrangements ahead of time.

What do I do If I feel unwell?

If you begin to feel unwell and have symptoms of Coronavirus, isolate in your room immediately and book a test. You can book a test here

Please call or email the onsite team to let us know and allow us to ensure you have all the support you require.

What do I do If I need to self isolate?

You need to follow the guidance given by the test and trace service including obtaining a test and any self-isolation required should you be contacted.

Please see here for the NHS guidance on self isolation, its advice on COVID-19, and information on student accommodation. If you live in Scotland check here.

If a positive case is confirmed through testing, we will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, to ensure that students receive the right advice and support. 

We ask that you let the onsite team know so we can ensure you have all the support you require.

What should I do if I test positive with Covid-19?

If you test positive for COVID-19 at any point, you must let your site team know via phone or email, as well as letting your university know. We will ensure you have all the support you require. We will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, and to ensure that you receive the right advice and support. 

What procedures do I need to follow when quarantining at true student?

We want you to feel comfortable in your new home. To keep everyone safe, there are some basic rules that you must follow during this time. These are in line with the UK Government Guidance and are a precautionary measure, whilst living in shared accommodation. 

 During your period of quarantine, you must not leave your own room unless:

  • To use a shared kitchen. You should only use the facility when no other guests are present. If this is not possible, ensure social distancing measures are in place and refrain from face to face contact. You must clean any surfaces you have touched before and after use and take food back to your room to eat.
  • To evacuate the accommodation in the event of an emergency, such as a fire alarm activation. You must physically distance yourself from others.
  • To smoke in the permitted outdoor smoking area, for a short period of time only. You must physically distance yourself from others.

During the period of Quarantine you cannot use any communal spaces or visit the welcome hub however, team true are available to support you with the following:

  • Refuse Collection
  • Parcel/Mail Delivery
  • Grocery Delivery
  • Essential repairs and maintenance
  • 24/7 onsite team

At true we are committed to supporting you during your time in Quarantine. Check out the support that will be available to you with our true hug.

What if more people move into my flat after I have arrived?

It is likely that new arrivals may need to quarantine upon arrival in the UK or self isolate. If they have tested positive or are presenting symptoms. You will not need to self isolate with your flatmate unless advised to by track and trace, or you begin to present symptoms yourself.

If you test positive for COVID-19 at any point, you must let your site team know via phone or email, as well as letting your university know. We will ensure you have all the support you require. We will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, and to ensure that you receive the right advice and support.

I am unable to move in/return to my room because of Government Lockdown. Do I still need to pay my rent?

You should continue to make rental payments in line with your agreed payment plan.

Who decides If my accommodation will be locked down?

true student follow the guidance of the UK Government, NHS and PHE. They will advise If a building is placed on local lockdown. We will remain transparent and will continue to communicate with residents in any eventuality.

Will all facilities be available to me when I move in?

Our social spaces are currently open, in line with UK Government guidance. Some spaces are subject to capacity limits, marked clearly on the front door. The maximum capacity must not be exceeded at any time. Where restrictions require it, we may have to temporarily close social spaces and gym facilities. We only act in accordance with Government guidance at which time, we keep restrictions under close review and remove restrictions as and when we can.

Where can I find out about the latest Government Guidance?

You can keep up to date with the most recent Government guidance for England here and Scotland here.

What if I need mental health support?

We understand that life can be a struggle sometimes. There is a member of team true available 24/7 should you require any assistance. We enjoy a chat and a cup of tea, so please feel free to reach out to us at any time.

There will be support available to you via your University, please contact student support services for further information.

SHOUT is a free, confidential, 24/7 support text line. The service is confidential and can be accessed anywhere, at any time. Simply text “SHOUT” to 85258 to have a conversation with one of their trained volunteers.

The NHS also offers lots of help and advice, read more about the support available here. If you are living in Scotland, visit Clear your head. The NHS offers helpful advice, support and guidance specifically for students with mental health problems, find out more here

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