If I am travelling internationally, do I need to quarantine upon arrival at true student?

The Government has introduced a traffic light system for International travel. What you must do when you arrive in the UK from abroad depends on where you have been in the last 10 days before you arrive. Depending on what country you are travelling to the UK from, there are rules that you will need to follow to enter. The International travel list can change at any time, so it is important that you check this information again, prior to departure.

You can read further information on arrival in England here or for Scotland here.

Please note - If you do need to quarantine, please ensure you make the site team aware prior to check-ing in to true student.

What procedures do I need to follow when quarantining at true student?

We want you to feel comfortable in your new home. To keep everyone safe, there are some basic rules that you must follow during this time. These are in line with the UK Government Guidance and are a precautionary measure, whilst living in shared accommodation.

 During your period of quarantine, you must not leave your own room unless:

  • To use a shared kitchen. You should only use the facility when no other guests are present. If this is not possible, ensure social distancing measures are in place and refrain from face to face contact. You must clean any surfaces you have touched before and after use and take food back to your room to eat.
  • To evacuate the accommodation in the event of an emergency, such as a fire alarm activation. You must physically distance yourself from others.
  • To smoke in the permitted outdoor smoking area, for a short period of time only. You must physically distance yourself from others.

During the period of Quarantine you cannot use any communal spaces or visit the welcome hub however, team true are available to support you with the following:

  • Refuse Collection
  • Parcel/Mail Delivery
  • Grocery Delivery
  • Essential repairs and maintenance
  • 24/7 onsite team

If we have to lock down and/or self-isolate, will true student release me from my contract?

The Government has said that students are expected to follow the latest guidance on social contact in their local area while attending university. Students are advised to not travel back home in the event of restrictions being imposed on a local area. If you have tested positive for Covid-19, the Government advice is to self-isolate in your accommodation at university, rather than return home, so as to minimise the risk to others. Therefore, it will not be possible to release a tenant from their contract.

How can I help protect myself and other residents?

  • Wash your hands – Keep washing your hands regularly
  • Cover your face – Wear a face covering in enclosed spaces
  • Make space – Stay at least 2 metre apart or 1 metre with a face covering or other precautions

How is true student reducing the risk of transmission?

To reduce the spread of the coronavirus we have:

  • Installed a hand sanitising station at the main entrance
  • Installed hand sanitising stations at each lift and entrance to sky lounges
  • Have signage throughout the accommodation detailing how our residents can keep safe
  • Upscaled cleaning of all hand touch points
  • Policies and procedures are also in place to deal with those required to quarantine and team members are trained on how to handle contracted cases onsite.

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