Meet the team

You're going to love us! We're a team made up of different ages, personalities and skills but our overall goal is to make sure our guests are happy! You'll find us milling around in the Welcome Hub, Festival Zone or Cafe so please come and find one of us if you need anything at all - we're here to help!

Team members

Photo of Emma


General Manager

Our General Manager Emma can be found in the Festival Zone and is there to help you with any questions at all including any payment or tenancy questions you have.

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Assistant General Manager

Cheryl is based in the Festival Zone and is the person you need to see about any maintenance issues or questions regarding your room!

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Assistant General Manager

Scott is one of our assistant general managers and youll be able to find him around the site. If you have any issues, questions or need some help just let him know.

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Guest Experience Manager

Jess is everywhere! She’s our resident nurse and also looks after all of the events at true. Add her on WeChat if you need anything!

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Team true

Emi is one of our team true members who’s around to make sure you have the best experience while living at true. You’ll probably meet her if you come to one of our events!

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Team true

You’ll meet Milena if you come to one of our amazing events or activities around the site - make sure you download the app to see when our next events are happening!

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Superwoman! Dilys keeps true in tip top condition on a daily basis - make sure you say hi!

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The other half of our cleaning duo, Kathleen makes sure true is spotless.

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Willie makes sure we’re ticking over and everything is working properly. If you’ve got an issue with something in your room or kitchen he’ll know how to fix it!

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Brian is a man in the know! If you’ve got room issues, need a parcel or a vacuum he’ll help you out.

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Head of Sales & Marketing

You may have spoken with Sarah when completing your booking with us. If you have any questions about your booking or want to stay with us in the future don’t hesitate to ask!

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Head of Guest Experience & Wellbeing

Martin heads up our trueLife team and looks after all things gym! If you have any questions about our events or the gym, hes your guy.

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Managing Director

Ben is our Managing Director, you might see him around the site every so often - probably at the ping pong table letting Marc win...

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Marc is our CEO and is passionate about what we do here at true. He loves a game of ping pong so if you see him around, challenge him to a game!

Experience it for yourself

now you've put faces to names let's get your room booked!