Meet the team
You're going to love us! We're a team made up of different ages, personalities and skills but our overall goal is to make sure our guests are happy! You'll find us milling around in the Welcome Hub, Festival Zone or Cafe so please come and find one of us if you need anything at all - we're here to help!
Team members
Emma
General Manager
Our General Manager Emma can be found in the Festival Zone and is there to help you with any questions at all including any payment or tenancy questions you have.
Cheryl
Assistant General Manager
Cheryl is based in the Festival Zone and is the person you need to see about any maintenance issues or questions regarding your room!
Scott
Assistant General Manager
Scott is one of our assistant general managers and youll be able to find him around the site. If you have any issues, questions or need some help just let him know.
Jess
Guest Experience Manager
Jess is everywhere! She’s our resident nurse and also looks after all of the events at true. Add her on WeChat if you need anything!
Emi
Team true
Emi is one of our team true members who’s around to make sure you have the best experience while living at true. You’ll probably meet her if you come to one of our events!
Milena
Team true
You’ll meet Milena if you come to one of our amazing events or activities around the site - make sure you download the app to see when our next events are happening!
Dilys
Housekeeper
Superwoman! Dilys keeps true in tip top condition on a daily basis - make sure you say hi!
Kathleen
Housekeeper
The other half of our cleaning duo, Kathleen makes sure true is spotless.
Willie
Caretaker
Willie makes sure we’re ticking over and everything is working properly. If you’ve got an issue with something in your room or kitchen he’ll know how to fix it!
Brian
Caretaker
Brian is a man in the know! If you’ve got room issues, need a parcel or a vacuum he’ll help you out.
Sarah
Head of Sales & Marketing
You may have spoken with Sarah when completing your booking with us. If you have any questions about your booking or want to stay with us in the future don’t hesitate to ask!
Martin
Head of Guest Experience & Wellbeing
Martin heads up our trueLife team and looks after all things gym! If you have any questions about our events or the gym, hes your guy.
Ben
Managing Director
Ben is our Managing Director, you might see him around the site every so often - probably at the ping pong table letting Marc win...
Marc
CEO
Marc is our CEO and is passionate about what we do here at true. He loves a game of ping pong so if you see him around, challenge him to a game!
