true has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7.
Our on-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day. Outside of these hours we also have a team of ambassadors on call for guests.
We also have a highly skilled maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure.
While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far we can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.